Account Manager

Account Manager CoCounsel Tax

TheAccount Manager will be responsible forCustomer Migration & EnablementofCoCounselTax. Lead customer migration and adoption efforts for organizations transitioning from legacy platforms toCoCounselTax. This role combines customer-facing program leadership with internal field enablement ensuring customers are prepared supported and positioned for successful adoption. The role partners closely with sales customer success support product and product marketingteams todrive migration readiness accelerate adoption reduce friction and turn field insights into actionable improvements.

Location: remote based position will cover accounts across the US must be based in the US.

About the Role:

In this opportunity as an Account Manager you will:

• Lead end-to-end customer migrationsfrom legacy platforms to CoCounsel Tax partnering cross-functionally with Account Managers Account Specialists Customer Success Support Product Training Product Solutions Consultants and other internal teams.
• Conduct migration discovery and readiness planning including workflow assessments stakeholder mapping legacy footprint analysis data and tracking requirements access considerations priority use cases success criteria rollout sequencing and timeline planning.
• Support sales account planning and customer conversationsby joining discovery calls solution discussions demonstrations and pre- and post-sale planning conversations to align migration strategy business outcomes adoption needs and customer readiness.
• Create and maintain migration and adoption artifacts including checklists rollout plans enablement calendars adoption playbooks FAQs objection handling demo guidance customer communications migration positioning and success story content.
• Lead recurring customer and internal working sessionswith administrators champions account teams and cross-functional stakeholders to track progress remove blockers manage risks and maintain alignment throughout the migration lifecycle.
• Support onboarding enablement and adoptionthrough live walkthroughs office hours tailored training and just-in-time support for administrators champions end users Account Managers Account Specialists Solutions Consultants and partner teams.
• Track migration health and adoption progressby monitoring milestones risks adoption signals support themes workflow efficiency gains reduced research effort customer confidence and other agreed-upon success measures.
• Serve as a first-line internal resourcefor questions related to migration paths packaging and entitlements deployment considerations adoption blockers and legacy-to-new workflow mapping.
• Gather and synthesize customer and field feedbackfrom migrations including feature gaps workflow friction governance requirements performance expectations research use cases and adoption priorities for AI-enabled solutions.
• Create internal readouts and recommendationsthat summarize trends themes business impact customer requirements and recommended actions to inform roadmap prioritization and continuous improvement.
• Support customer success stories and case studiesby collecting outcome data customer quotes business impact examples and narrative insights in partnership with Product Marketing.

About You:

Youre a fit for the role of Account Manager if you have:

• 5 years of experience in a customer-facing role such as Customer Success Implementation Solutions Consulting Sales Enablement Product Support or Technical Account Management.
• Demonstrated experience supporting platform migrations product transitions or customer adoption programs.
• Strong ability to translate customer workflows into practical requirements action plans and implementation approaches.
• Excellent written and verbal communication skills with the ability to create clear materials for both customer and internal audiences.
• Proven ability to manage multiple workstreams and collaborate effectively across sales support product product marketing finance and related teams.

PreferredKnowledge and Skills

• Familiarity withCoCounselTax tax or compliance workflows or enterprise research and knowledge platforms.
• Experience supporting or enabling AI-powered workflows including copilots research automation semantic search or agentic systems.
• Experience working in enterprise environments with sensitivity to security privacy and procurement requirements.
• Comfort analyzing adoption metrics support trends and customer feedback to improve execution and outcomes.

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Whats in it For You

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset. This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation two company-wide Mental Health Days off access to the Headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing.

• Culture: Globally recognized award-winning reputation for inclusion and belonging flexibility work-life balance and more. We live by our values: Obsess over our Customers Compete to Win Challenge (Y)our Thinking Act Fast / Learn Fast and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental Social and Governance (ESG) initiatives.

• Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice truth and transparency. Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world.

In the United States Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health dental vision disability and life insurance programs as well as a competitive 401k plan with company addition Thomson Reuters offers market leading work life benefits with competitive vacation sick and safe paid time off paid holidays (including two company mental health days off) parental leave sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally Thomson Reuters offers the following additional benefits: optional hospital accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The target total cash compensation range varies across locations. For any eligible US locations unless otherwise noted the target total cash compensation range for this role is $136500 USD - $253500 USD. Pay is positioned within the range based on several factors including an individuals knowledge skills and experience with consideration given to internal equity. Base pay and any target sales incentive are part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. Target total cash compensation ranges are inclusive of both base pay and any target sales incentive.

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