Account Manager

Location: Onsite in Columbus OH
Employment Type: Full-Time Permanent
Salary: Competitive based on experience
Schedule: MondayFriday 8am5pm (flexible to meet client needs)
Travel: Local travel to client sites required (company vehicle provided or reimbursed)

Were hiring an Account Manager to join a growing Columbus-based landscaping and grounds management company known for its professionalism customer service and community values.

This role reports directly to the CEO and is a key player in client satisfaction contract execution and long-term relationship development. Youll serve as the main point of contact for a set of customer accounts ensuring seamless communication proactive site visits timely estimates and strategic recommendations that contribute to our clients successand ours.

• Own customer communication and build long-lasting relationships

• Conduct site inspections gather feedback and suggest service improvements

• Manage account health: updates escalations estimate follow-ups contract renewals

• Support contract negotiations and proposal presentations

• Monitor account profitability project status and billing alignment

• Collaborate cross-functionally with operations production and leadership teams

• Stay current with landscaping industry trends and customer expectations

Must-Haves:

• 3 years of Account Management or B2B Client Services experience

• Strong verbal and written communication skills

• Confidence in negotiation and presenting proposals

• Detail-oriented and organized; strong follow-through on tasks

• Valid Ohio Drivers License; able to travel locally to customer sites

• Tech-savvy: Microsoft Office (Word Excel PowerPoint); LMN a plus

Nice-to-Haves:

• Landscaping or grounds maintenance industry experience

• Experience with LMN software or CRM systems

• Prior exposure to SAP or QuickBooks tools for contract and invoicing tracking

• A high level of integrity and professionalism

• A team-first attitude coachable mindset and problem-solving approach

• Strong emotional intelligenceable to diffuse escalations tactfully

• Passion for outdoor environments and client excellence

• Strong client retention and satisfaction

• Meeting monthly revenue contract renewal and proposal conversion goals

• Positive working relationships with field teams and executive leadership
  
  #LI-JU1
  #PSI2