Account Manager

Job Description:

Merkle is a leading data-driven technology-enabled global performance marketing agency specializing in personalized customer experiences across platforms and devices. For more than 30 years Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios.

We are looking for an Account Manager to support client success through strong day-to-day coordination operational execution and internal and external communication. This role supports client account teams across industries by helping ensure work is moving forward client needs are understood and internal teams are aligned.

The Account Managerwillsupportmultipleclient relationships orprojects. This individual will learn and operate Merkle processes support account operations and partner with senior account leadership when client needs escalations or business decisions requireadditionalguidance.

Key Responsibilities

• Support day-to-day account operations including client communications meeting coordination follow-ups and internal team alignment.

• Learn follow and apply Merkle operational processes including Salesforce account reviews account maps account health updates and forecast support.

• Help manage assigned tasks deadlines and account updates with strong organization attention to detail and follow-through.

• Identifypotential issues risks or client concerns and escalate appropriately toaccountleadership project leads or cross-functional partners.

• Partner with Project Managers Project Leads and delivery teams to understand timelines deliverables change requests proposals and open items.

• Support revenue forecasting opportunity updates operational reporting andbusiness review preparation.

• Communicate clearlyandtimelywith internal teams and clientsregardingproject progress next steps and decisions needed.

• Contribute to positive client experiences byanticipatingneeds tracking action items and helping ensuretimelyfollow-through.

People & Teams

• Build strong working relationships with internal teams client contacts and account leadership.

• Support an organized collaborative and energized internal account team environment.

• Engage with clients by providing updates capturing needs and escalating questions or concerns whenappropriate.

• Contribute positively to team culture morale and day-to-day collaboration.

• Build trust through reliable execution responsiveness and attention to detail.

• Continue building technicalskills business acumen and account management capability through training coaching and hands-on experience.

Business Operations & Account Support

• Develop a working understanding of revenue recognition billing invoicing forecasting and financial processes.

• Support invoice tracking payment follow-ups financial reporting and account health needs in partnership with Finance and account leadership.

• Help review time allocations project financials andreportoutputs toidentifyquestions risks or follow-ups.

• Listentoclient needs and share potential risks opportunities or growth areas with account leadership.

• Support SOW renewals change orders and proposal development by coordinating inputs timelines and internal reviews.

• Assistwith research account planning market intelligence and materials that support client growth or account planning.

Key Skills & Experience

• Bachelorsdegreerequired.

• 35 years of experience in client services account management project coordination agency or relevant client-side work.

• Experience working with cross-functional and/or remote teams.

• Foundational project management skills with strong organization follow-through and attention to detail.

• Strong written and verbal communication skills.

• Client-service mindset with the ability to build relationships and respond professionally to client and internal needs.

• Ability toidentifyissues ask thoughtful questions and escalate complex or sensitive issuesappropriatelyto leadership.

• Self-motivated collaborative solution-oriented highly ethical and eager to learn.

• Comfortable working in a dynamic fast-paced environment and adapting to change.

• Developing presentation storytelling and insight delivery skills.

Additional Information:

The annual salary range for this position is $72000 - $85000. Placement within the salary range is based on a variety of factors including relevant experience knowledge skills and other factors permitted by law.

Benefits available with this position include:

• Medical vision and dental insurance

• Life insurance

• Short-term and long-term disability insurance

• 401k

• Flexible paid time off

• At least 15 paid holidays per year

• Paid sick and safe leave and

• Paid parental leave.

At dentsu we believe great work happens when were connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices currently located in Chicago metro Detroit Los Angeles and New York City are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote depending on the role and business needs. Regardless of your work location we expect our employees to be flexible to meet the needs of our Company and clients which may include attendance in an office.

Dentsu also complies with applicable state and local laws regarding employee leave benefits including but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act in accordance with its plans and policies. For further details regarding Dentsu benefits please visit .

To begin the application process please click on the Apply button at the top of this job posting. Applications will be reviewed on an ongoing basis and qualified candidates will be contacted for next steps.

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