Account Director (TX DIR)

Peraton is seeking an experiencedAccount Directorto serve as the single point of accountability for the full Texas Private Cloud contract and provide executive-level leadership for the delivery of services to the Texas Department of Information Resources (DIR).

The Account Director will serve as the primary face of Peraton to DIR leadership and will have overall day-to-day responsibility for service delivery billing relationship management customer satisfaction and attainment of all applicable Service Levels.

Candidate must reside in or be willing to relocate to the Austin TX metropolitan area. Candidates must be local to the Austin area or willing and able to relocate to the Austin metropolitan area to satisfy contract requirements.

Key Responsibilities:

The Account Director shall:

1. Serve as thesingle point of accountability for the Services.
2. Be thesingle point of contact to whom all DIR communications concerning the Agreement may be addressed.
3. Have theauthority to act on behalf of Peraton in all day-to-day matters pertaining to the Agreement.
4. Have day-to-day responsibility forservice delivery billing and relationship management.
5. Have day-to-day responsibility for ensuringDIR Customer satisfaction and attainment of all Service Levels.

Additional Key Responsibilities:

• Serve as Peratonssingle point of accountability for the full Texas Private Cloud contract.
• Serve as thesingle point of contact for all DIR communications concerning the Agreement.
• Exercise authority toact on behalf of Peraton in all day-to-day matters.
• Maintain day-to-day responsibility forservice delivery billing and relationship management.
• EnsureDIR Customer satisfaction and attainment of all Service Levels.
• Serve as the primary executive-facing representative and relationship leader for DIR.
• Provide leadership across a complex multi-vendor/MSI IT environment.
• Drive accountability for contract performance service-level achievement and customer outcomes.

Required Qualifications:

• 16 years of experience may have management experience
• 10 years of experience managing large-scale government IT managed services contracts preferably contracts valued at$50M per year.
• Prior experience serving as anAccount Director Program Director or equivalent leadership roleon Texas state government or other large public-sector IT contracts.
• Demonstrated experience serving as thesingle point of accountabilityin complexmulti-vendor/MSI IT environments.
• Strongexecutive presenceand demonstrated ability to serve as the primary face of the organization to DIR leadership and other senior stakeholders.
• Experience managingSLA performance and customer satisfactionwithin complex multi-tower IT programs.
• Demonstrated ability to manage day-to-day service delivery billing client relationships and contractual performance.
• Strong communication leadership relationship-management and executive stakeholder-management skills.
• Ability to represent Peraton effectively with senior government executives and other key stakeholders.
• Must be a US Citizen.

Preferred Qualifications:

• PMP certification
• ITIL Foundation preferred

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.