Account Associate (Aviation Technology)

WELCOME TO SITA

At SITA we keep airports moving airlines flying smoothly and borders open. Our technology and communication innovations power the success of the global air travel industry.

Youll find us in 95% of international airports working closely with over 2500 transportation and government clients. Each partnership brings unique challenges and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. Here we feel empowered supported and inspired to grow.

Are you ready to love your job

The adventure begins right here with you at SITA.

ABOUT THE ROLE & TEAM

The Account Associate supports the Account Director in managing and growing relationships with regional airports airport authorities airlines and aviation stakeholders across the assigned territory. The role partners closely with customers and internal teams to identify business opportunities coordinate sales activities support proposals and renewals and help ensure successful customer outcomes.

WHAT YOU WILL DO

• Support account planning and execution across assigned customers.
• Maintain regular communication with customer stakeholders.
• Coordinate customer meetings presentations follow-up actions and account plans.
• Identify and qualify growth opportunities within existing accounts.
• Maintain CRM records forecasts and opportunity tracking.
• Assist with proposal development pricing coordination and commercial documentation.
• Support executive business reviews customer success discussions and pipeline reviews.
• Coordinate internal resources to address customer inquiries and issues.
• Conduct market and customer research to identify expansion opportunities.
• Ensure timely follow-up on customer commitments and action items.

• Account management experience.
• CRM proficiency (Salesforce preferred).
• Pipeline management and opportunity qualification.
• Customer needs analysis and prospecting skills.
• Strong communication and presentation skills.
• Proficiency with Microsoft Office applications.
• Forecasting and reporting experience.

• Aviation airport airline passenger processing baggage border management or travel technology experience.
• Contract and proposal support experience.
• Executive-level customer engagement.
• Aviation technology industry experience.
• Knowledge of airport stakeholders across Operations IT Security and Commercial functions.

WHAT WE OFFER

Wereall about operate in 200 countries and speak 60 different languages and really proud of our inclusive offices are comfortable and fun places to work and we make sure you get to work from home too. Find out whatitslike to join our team and take a step closer to your best life ever.

• Flex Week:Work from home up to 2 days/week (depending onyour teamsneeds)

• Flex Day:Make your workday suit your lifeand plans.

• FlexLocation:Take up to30 daysa year to work from any location in the world.

• Employee Wellbeing:Wevegot you covered with our Employee Assistance Program (EAP) foryou and your dependents24/7365 days/year. We also offerChampion Health a personalizedplatformthatsupports a range ofwellbeing needs.

• Professional Development:At SITA we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. FromLinkedIn LearningMicrosofts Enterprise Skills Initiative andAirport Council Internationalavailable to all employeesto specialized solutions likePluralsightfor technology upskillingHarvard Business Publishingfor people leadershipStanfordfor strategic development and many others we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.

• Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

Equal Employment Opportunity Employer / Veterans / Disabled. SITA is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard of race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against based on disability.

If you have a disability and you believe you need a reasonable accommodation please email This Talent Acquisition Consultant will assist disabled job seekers whose disability prevents them from being able to apply online.

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