Academic Services Officer III

Wayne State University is searching for an experienced Academic Services Officer I/II at its Detroit campus location.

Wayne State is a premier public urban research university located in the heart of Detroit Michigan where students from all backgrounds are offered a rich high-quality education. Our deep-rooted commitment to excellence collaboration integrity diversity and inclusion creates exceptional educational opportunities which prepare students for success in a global society.

Job Purpose:

The Colonel Gregory Gadson Office of Military and Veterans Academic Excellence (Gadson OMVAE) in partnership with the University Advising Center (UAC) seeks an Academic Services Officer I/II to join its dedicated team of professionals providing high-quality student-centered and culturally responsive support.

This position will be primarily housed within Gadson OMVAE and will provide supplemental academic advising outreach transition support and student-success programming for Wayne State Universitys veteran and military-connected student population. The successful candidate will also support the daily operations of the Student Veterans Resource Center and serve as a liaison between military-connected students academic departments and other University offices.

In addition the position will serve as a member of the UACs Pre-Med and Health Science Center (PMHSC) providing academic advising and programming to students pursuing pre-nursing pre-medical pre-dental and pre-physician assistant pathways.

The Academic Services Officer I/II will report to the Senior Director of University Advising and will work closely with Gadson OMVAE leadership regarding the positions military-connected student support responsibilities.

Essential Functions:

Support the academic onboarding of Wayne State Universitys veteran and military-connected student population.

Provide initial and ongoing supplemental academic advising outreach transition support and student-success programming for veterans and military-connected dependents.

Create a welcoming environment that promotes belonging engagement persistence and academic success.

Coordinate the veteran holistic admissions review process including application review consultation admitted-student tracking monitoring and outreach.

Develop and distribute communications alerts and programming related to student success enrollment scholarships military-connected benefits and campus opportunities in coordination with the Gadson OMVAE benefits-certification team.

Build collaborative relationships and serve as a point-of-contact liaison to academic departments and other University offices regarding individual and collective military-connected student needs and concerns.

Support the daily operations programming and student engagement activities of the Student Veterans Resource Center.

Assist military-connected students with navigating University policies academic requirements and campus resources.

Help students balance academic responsibilities with employment family military service and other life commitments.

Coordinate Primary School Letter documentation for students seeking approval to complete coursework at another institution.

Provide advising and support to students preparing for nursing medical dental and physician assistant programs within the WSU Pre-Med and Health Science Center

Assist students with prerequisite course planning co-curricular development patient-care experience requirements testing assessments and the application process for professional programs.

Assist students exploring alternative academic and career pathways including career changers and students reconsidering their intended professional program.

Participate in WSU Open Houses admission yield events orientation programs and other outreach initiatives supporting Gadson OMVAE and PMHSC priorities.

Support the University Advising Center with New Student Orientation including early outreach course scheduling assistance and advising presentations.

Make appropriate referrals to academic financial personal career and other student-support offices.

Maintain accurate and detailed advising records in the STARS student advising platform.

Participate in regular advisor training and professional development focused on building and maintaining advising competencies.

Perform other related duties as assigned.

Minimum Qualifications:

Bachelors degree required for Academic Services Officer I.

Masters degree in counseling higher education leadership student affairs student personnel services or a related field required for Academic Services Officer II.

Minimum of two years of professional experience in higher education academic advising student services or a related area.

Excellent interpersonal oral and written communication skills.

Demonstrated ability to collaborate effectively across academic and administrative units.

Experience working with diverse student populations.

Ability to manage multiple priorities effectively and meet established deadlines.

Experience advocating for student needs goals and concerns in support of student persistence achievement and success.

Strong commitment to promoting educational access and achievement.

Demonstrated decision-making organizational and time-management skills with strong attention to detail.

Ability to work occasional evening and weekend hours.

Excellent computer skills and the ability to adapt to new software programs student-information systems and online resources.

Preferred Qualifications:

Experience working with veterans service members military-connected dependents or other nontraditional student populations.

Experience providing academic advising or student-success support in a college or university setting.

Experience with pre-health pre-nursing or professional-school advising.

Experience reviewing admission applications or supporting admission and enrollment outreach.

Experience using student-information advising case-management or customer-relationship-management systems.

Knowledge of University policies student-support services and referral processes.

Generic Division

H9244

• Regular Employee
• Job type: Full Time
• Job category: Staff/Administrative

• Compensation type: Annual Salary
• Hourly rate:
• Salary minimum:
• Salary hire maximum:

Wayne State University is a premier public urban research university located in the heart of Detroit where students from all backgrounds are offered a rich high-quality education. Our deep-rooted commitment to excellence collaboration integrity diversity and inclusion creates exceptional educational opportunities that prepare students for success in a diverse global society. WSU encourages applications from women people of color and other underrepresented groups. WSU is an affirmative action/equal opportunity employer.

• Number of openings: 1
• Reposted position: No
• Reposted reason: None (New Requisition)
• Prior posting/requisition number:

University policy requires certain persons who are offered employment to undergo a background check including a criminal history check before starting work. If you are offered employment the university will inform you if a background check is required.

Required Experience:

Unclear Seniority