Academic Advisor I or II GPS (multiple position) (Internal Opportunity Only)

General Summary of Position:

This being an internal opportunity only current UML Employees irrespective of Bargaining units are eligible to apply for this position.

This full-time position provides academic advising enrollment personalized case management and student success support to newly admitted and currently enrolled students throughout the student lifecycle. The Graduate Online & Professional Studies (GPS) Academic Advisor serves as a primary point of contact for students helping them navigate academic requirements university policies registration processes and available resources while promoting persistence retention and degree completion. The person in this role must confidently and accurately leverage data CRM tools student success reports and university systems to identify and prioritize student needs and develop proactive outreach strategies.

Minimum Qualifications (Required) for bothGPS Academic Advisor I and II:

The successful candidate must be able to:

• Work effectively in a metric- and performance-driven environment while meeting established goals related to new admit yield retention re-enrollment student engagement outreach activity and other departmental success metrics.
• Motivate and engage students; clearly communicate academic and administrative policies; maintain accurate records; manage a high-volume caseload; and provide responsive student-centered service.
• Demonstrate strong technology organizational communication and problem-solving skills.
• Prioritize and manage multiple responsibilities in a high-volume environment.

AdditionalMinimum Qualifications (Required) for GPS Academic Advisor I:

Education:

• Bachelors degree required.

Experience:

• Minimum of two (2) years of professional experience in one or more of the following areas: academic advising admissions career advising counseling registrar services transfer services training or facilitation student services customer service or a related field.

Preferred Qualifications:

• Experience working in higher education particularly with online or non-traditional students.
• Experience using a Customer Relationship Management (CRM) system and student information system.
• Experience maintaining accurate electronic records and case documentation.
• Experience managing a high-volume caseload or handling inbound and outbound communications.
• Experience providing support through Zoom or other virtual meeting platforms.
• Proficiency with Microsoft Office applications and databases.
• Ability to learn interpret and explain complex academic policies and procedures.
• Demonstrated ability to motivate and support students in achieving their educational goals.

Additional Minimum Qualifications (Required) for GPS Academic Advisor II:

Education and Experience:

Candidates must meet one of the following qualifications:

• Masters degree and two (2) years of relevant professional experience in academic advising admissions student success retention enrollment or a related field; or
• Bachelors degree and four (4) years of relevant professional experience in academic advising admissions student success retention enrollment or a related field; or
• Bachelors degree and three (3) years of successful experience as a GPS Academic Advisor I or in a substantially equivalent advising role which may be considered in lieu of the masters degree.

Preferred Qualifications:

• Three (3) years of progressively responsible experience as a GPS Academic Advisor I or in an equivalent advising role including demonstrated achievement of enrollment retention re-enrollment and student engagement goals.
• Experience working with online students in higher education student success advising admissions enrollment or retention.
• Experience using a CRM system and student information system.
• Experience maintaining detailed records and case documentation.
• Experience managing high-volume student communications and caseloads.
• Experience providing virtual advising through Zoom or similar platforms.
• Advanced proficiency with Microsoft Office applications and databases.
• Demonstrated ability to achieve performance metrics and enrollment or retention goals.
• Ability to motivate influence and support students through academic and enrollment decisions.
• Ability to learn and accurately communicate complex academic policies and procedures.
• Excellent communication organizational relationship-building and problem-solving skills.

Working Conditions:

This position requires at least one evening shift per week 11:30 a.m. to 8:00 p.m. With flexibility to work weekends if needed. This position requires weekly onsite presence potential hybrid days may be an option and will be coordinated with your manager

Special Instructions to Applicants:

This being an internal opportunity only current UML Employees irrespective of Bargaining units are eligible to apply for this position.

This position is full-time benefited and in the SEIU professional union. Anticipated salary based on qualifications and experience within the range.

For P15 GPS Academic Advisor I minimum:$th quartile: $61672 and midpoint: $69126.

For P16 GPS Academic Advisor II minimum:$th quartile: $67879 and midpoint: $76085.

Please include a resume and cover letter with your application. Names and contact information of three references will be required during the application process.