3PL Program Manager

About Formlabs:

Do you want to change how the world creates

At Formlabs were building the tools that make it possible for anyone to bring their ideas to life from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50000 industry leaders worldwide including Apple Google Tesla New Balance and NASA. Together were helping everyone design prototype and manufacture faster than ever before.

Were a team of hands-on builders engineers and innovators reinventing how the world makes physical things. If youre ready to shape the future of fabrication come build it with us.

Your Impact: Joining Formlabs as a 3PL Program Manager is a high-impact opportunity to be the final link in our global chain. You are the person who ensures the promise we make to our customers is kept. From resolving order sync errors to coordinating with regional carriers like FedEx and UPS you make sure our printers leave the dock and reach the customer without friction. If youre a proactive figure-it-out person who loves working in a fast-paced environment and wants to make a tangible impact on customer satisfaction we want you on our team.

What Youll Do:

• Lead the daily monitoring of regional order flows ensuring that all customer orders sync correctly between Shopify NetSuite and our 3PL warehouse management systems.
• Oversee the resolution of order exceptions such as address validation errors inventory stockouts or SKU mismatches to prevent shipping delays and customer friction.
• Direct the coordination of daily carrier pickups working closely with warehouse staff and partners like FedEx UPS and DHL to ensure all shippable orders leave the dock on time.
• Implement inventory reconciliation tasks by assisting in weekly cycle counts and investigating discrepancies between physical warehouse stock and digital records.
• Collaborate with Customer Success teams to provide real-time updates on high-priority orders transit delays or regional delivery disruptions.
• Drive shipping accuracy by auditing outbound packaging and documentation for regional compliance ensuring all domestic and international labels meet carrier requirements.
• Analyze daily fulfillment reports to identify aging orders that have exceeded our processing SLAs escalating bottlenecks to the Senior Coordinator or Regional Head.
• Support the execution of regional returns and Reverse Logistics ensuring that returned products are processed inspected and restocked or disposed of according to company policy.
• Act as the primary point of contact for resolving sync errors ensuring that stuck orders are identified and cleared within 24 hours.

About You:

• Bachelors degree in Supply Chain Business Administration or a related field; equivalent operational experience will also be considered.
• 13 years of experience in a fulfillment warehouse or logistics coordination role ideally within a high-growth e-commerce environment.
• Solid understanding of order-to-cash cycles and basic warehouse operations (receiving put-away picking and shipping).
• Exceptional organizational skills and the ability to multitask in a fast-paced environment where priorities can shift hourly.
• Strong communication skills with the ability to provide clear concise updates to both internal teams and external 3PL partners.
• A proactive figure-it-out attitude with a commitment to high-quality execution and customer satisfaction.

Bonus Skills:

• Basic proficiency in Excel for data entry and simple report generation.
• Experience using Shopify NetSuite or common Warehouse Management Systems (WMS).
• Familiarity with regional carrier networks and basic domestic shipping regulations.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.

Even if you dont check every box but see yourself contributing please apply. Help us build an inclusive community that will change the face of 3D printing.