3LS Quality Engineer

Description -

The 3LS Engineer is the highest technical escalation authority partnering with R&D ODMs vendors and product engineering teams to resolve the most complex and business-critical issues escalated from global customer support organizations.

This role requires expert-level capability in system-level debugging across hardware operating system drivers firmware and applications. The Principal Engineer drives deep root cause analysis enforces structured problem-solving methodologies and delivers scalable permanent solutions that improve overall product quality and reliability.

Key Responsibilities

• Resolve complex field issues that cannot be addressed by 1st/2nd level support organizations act as final escalation point

• Lead system-level debugging across hardware OS drivers firmware BIOS and applications to isolate root cause

• Utilize advanced debugging techniques including log analysis crash dump analysis signal tracing and performance profiling

• Drive end-to-end root cause analysis and define corrective and preventive actions for systemic issues

• Collaborate cross-functionally with R&D ODMs silicon vendors and external suppliers to resolve design and integration defects

• Support failure analysis and quality engineering teams to identify defect trends and systemic gaps

• Validate hardware firmware and software fixes to ensure stability compatibility and production readiness

• Document and manage escalations using structured methodologies (8D RCA reports defect tracking systems)

• Influence product design firmware behavior and driver implementation based on field learnings

• Mentor senior engineers and establish best practices for debugging escalation handling and knowledge sharing

Required Skills

• Advanced diagnostic and analytical skills for complex cross-domain technical issues

• Expert use of debugging tools: WinDbg Windows Performance Analyzer (WPA).

• Strong experience troubleshooting PC hardware and platform-level issues (CPU memory storage I/O thermal)

• Deep understanding of system architecture: BIOS/UEFI OS internals drivers firmware interactions

• Proficiency in Windows internals: services registry event tracing PowerShell command-line tools

• Ability to independently lead investigations with minimal direction

• Strong written and verbal communication skills for both technical and executive audiences

• Ability to operate effectively under high-pressure high-ambiguity conditions

Education & Experience

• Bachelors or Masters degree in Industrial Manufacturing Electrical Electronics Engineering or a related discipline (or equivalent practical experience).

• 5 years of progressive experience in quality engineering quality systems reliability engineering in system debugging enterprise support or platform engineering or related fields.

• Demonstrated experience operating at a principal or enterpriselevel scope influencing strategy beyond a single product or team

• Experience working with OEM/ODM ecosystems and silicon vendors

• Certifications such as Microsoft Windows Client/Server CompTIA A or equivalent

• Experience analyzing system logs telemetry data and kernel/user-mode dump files

The pay range for this role is$105050to$130000USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location job-related knowledge skills and experience.

Benefits:

HP offers a comprehensive benefits package for this position including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies including;
• 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time with or without notice subject to applicable law.

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Equal Opportunity Employer (EEO) -

HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information review HPsEEO Policy or read about your rights as an applicant under the law here: Know Your Rights: Workplace Discrimination is Illegal