Help Desk Executive Jobs in Longmont, CO

Essential Job FunctionsCoordinates investigations to resolve information system issuesConducts research to understand explain and resolve technology issuesCommunicates updates to users that have been or may be affected by a problemFollows up with users after problems have been resolvedUtilizes help...

Key Responsibilities Provide 24x7 helpdesk and customer support through phone email and ticketing systems Handle customer queries complaints and technical issues efficiently Log track and resolve incidents/tickets within defined SLA timelines Escalate unresolved issues to the concerned technical tea...