Escalation Manager Jobs in San Mateo, CA

As an Escalation Manager in Global Customer Service (GCS) you will own high-severity and executive-level escalations end-to-end serving as the single point of accountability for resolution communication and recovery.You will lead cross-functional situation rooms advocate for the customer internally...

Help Desk Escalation CoordinatorPosition OverviewPremier Enterprise Solutions is seeking a Help Desk Escalation Coordinator (HDEC). This position is responsible for the proactive management monitoring and governance of all service desk tickets across Tier 1 and Tier 2 operations. The HDEC ensures th...