Applied Data Scientist (LLM & Agentic Systems)

Join our Chatbot team and help shape the future of AI-powered customer care at Wix. As an Applied Data Scientist youll lead features end to endfrom framing the customer problem and researching potential solutions to designing building deploying and iterating on production systems. Youll work at the intersection of data science AI research and software engineering to deliver reliable capabilities that create measurable value for users and the business.

You will:

• Define customer-care problems success metrics and evaluation strategies using data and user insights

• Design develop and integrate AI capabilities using LLMs NLP retrieval agents and related technologies

• Conduct research and experiments to identify effective approaches to real customer-care challenges

• Lead feature development end to end: define requirements estimate scope design the solution write production-quality code integrate with existing systems deploy monitor and iterate based on real-world performance

Qualifications :

• Hands-on experience applying data science and machine learning to real-world problems including taking solutions from experimentation into production

• Experience with Generative AI including context engineering retrieval automatic evaluation agentic systems or comparable applications

• Strong Python and SQL skills with experience writing production-quality code working with machine learning frameworks and building reliable data or AI systems

• Strong understanding of statistics machine learning AI fundamentals and software engineering principles including testing version control code review maintainability and observability

• Ability to work independently on ambiguous problems communicate clearly and collaborate effectively with product and engineering teams

• Experience with open-source LLM fine-tuning model evaluation or production monitoring is an advantage

Additional Information :

Our mission on the Chatbot team is to make the Customer Care Chatbot a trusted actionable assistant throughout every users Wix journey. By understanding context and leveraging Wixs knowledge base the chatbot helps users navigate Wix resolve issues and take the right next steps turning conversations into meaningful action.

Remote Work :

No

Employment Type :

Full-time