Workplace Venues Specialist

As a Workplace Venue Specialist you will own the operational delivery and logistics for events across our on-site spaces. Acting as the operational conductor of our venues youll ensure rooms are booked accurately configured safely to specifics supported with the right AV and services and reset to a high standard. Reporting directly to the Workplace Operations Manager within the Workplace team youll also collaborate on broader team initiatives to deliver a world-class experience for our Wisers and contribute to key workplace projects.

Youll support 10 events per week on average across two primary event spaces:

• Event Space A: 200 pax capacity auditorium style

• Event Space B: 145 pax capacity event space with flexibility to divide into three separate areas 3050 pax capacity each

In addition to:

• Training room: 45 pax Capacity

• Meeting room booking support & logistics

Key responsibilities

• Venue Scheduling Allocation & Calendar Governance

  • Act as the primary operational owner for on-site event space bookings configuration logic and venue availability across all office spaces.

  • Own the master venue calendarapplying clear judgment and prioritization rules to resolve complex booking conflicts independently and transparently.

  • Evaluate event briefs and advise organizers on optimal room sizes split-room layouts and capacity limits recommending usage guidelines to ensure safety and ideal space utilization.

  • Ensure end-to-end operational briefs (layout AV specs access/security catering/drinks timing and cleaning reset) are fully captured and vetted prior to event approval.

  • Monitor booking data and space usage trends to identify operational bottlenecks. Own refine and redefine the event support helpdesk systemcontinuously optimizing request workflows tracking service SLAs and driving process improvements to streamline how Wisers request event space support.

• Event logistics delivery (Workplace scope)

  • Translate multi-layered organizer requirements into actionable on-site execution plans (turnaround timelines wayfinding space layouts and operational supplies).

  • Coordinate independently with IT/AV Security Facilities and external catering vendorsaligning timelines setting service expectations and handling live escalations seamlessly.

  • Exercise real-time judgment during live events to resolve unexpected operational or tech hiccups ensuring zero impact on the attendee experience.

  • Design maintain and continuously refine operational playbooks and checklists for recurring event formats to drive consistent delivery standards across the team.

• On-site team leadership (Porter team)

  • Line manages the porter team ensuring clear daily/weekly planning task allocation and coverage for peaks (including early/late support when needed).

  • Train and coach the team on safe set-ups customer service expectations space standards and consistent execution.

  • Plan for scaling the team based on business needs as the new building opens: workflow design role clarity and readiness standards.

  • Manage the vendor and relationship directly with the business partner.

• Stakeholder management & service clarity

  • Partner effectively with Wiser organisers while maintaining clear boundaries of responsibility (Workplace logistics vs organiser-owned content/comms).

  • Coordinate with Security for external attendee access requirements and on-site procedures.

  • Coordinate with the cleaning vendor and Facilities Supervisor to ensure spaces are event-ready and reset to business-as-usual standards post-event.

  • Communicate proactively when requirements are unclear lead times are insufficient or plans introduce risk (capacity safety timings access).

• Standards safety & continuous improvement

  • Ensure compliance with health & safety fire regulations and capacity limits including split-room configurations and egress planning.

  • Own venue operational standards: cleanliness expectations room condition furniture/equipment readiness and storage discipline.

  • Track operational issues and implement improvements (e.g. turnaround times common AV problems recurring organiser gaps vendor reliability).

Qualifications :

Were looking for people with experience in venue operations workplace/event logistics hospitality operations or facilities-adjacent event delivery in a fast-paced busy environment with a high frequency of events.

• Operational ownership: Comfortable running a busy weekly cadence managing competing priorities and delivering reliably with minimal day-to-day supervision.

• On-site requirement: This role is on-site and involves regular movement across buildings/venues as well as occasional hands-on support during space set-ups and resets.

• People leadership: Experience managing front-line operational teams (e.g. porters FOH facilities hospitality) including scheduling coaching and performance management.

• Stakeholder judgement: Confident engaging with senior stakeholders and organisers making pragmatic calls under pressure and setting clear service boundaries.

• Tech & AV coordination: Able to coordinate with AV team for readiness and troubleshoot basics; comfortable working with workplace tools and booking/workspace systems.

• Mindset: Calm detail-oriented service-led and solutions-focusedable to recover quickly from last-minute changes.

Additional Information :

For everyone everywhere. Were people building money without borders  without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

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Remote Work :

No

Employment Type :

Full-time