WE&O Experience Manager
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Job Summary
JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented peopleand empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.
Join JLLs dynamic team serving one of theworlds largest banking and financial services organisations with a networkspanning more than 50 countries and territories.Wereseeking talented professionals who thrive in fast-paced environments and are eager to drive meaningful change. This is an outstanding opportunity toworkalongside industry experts that help shape the future ofworkplacestrategy for a globally recognised institution.Whether you want a career that could take you to the top or an exciting new direction we offer opportunities support and rewards that will help you stand out fulfil your potential and ultimately make your mark on something truly exciting.
WE&O Experience Manager
TheWE&O Experience Managerwill be based on the clients London site on the outskirts of The City. Reporting to the Facility Manager they will be a key part of the widerWorkplaceTeam. Spearheading theWorkplaceexperienceand service delivery onsite theyare responsible forbringing as an individual and through their team an elevated level of service to all building usersguestsand visitors with a particular focus on the Customer Experience Centre.
The clients office is a modern high specification office environment providing thriving and diverse communities where enthusiasm and engagement with all users is welcomedencouragedand rewarded. We aim to provide the highest level ofWorkplaceexperienceto customerscolleaguesand visitors at each touchpoint.
What This Job Involves
The WE&OManageris directly accountable for the following typical activities:
WorkplaceExperience: Lead the development and implementation of modernWorkplaceProgramsin order todeliver best in class Employee Experience within the London Office.
People Management & Teamwork develop and sustain a high quality well motivated team supporting the client strategy and in-house team to deliver first class events andWorkplaceexperienceacross the office and again focussed more generally on the Customer Experience Centre.
Client Management ensure that client and guest expectations are met and overall strategy delivered.
Contracts Management ensure that all contracts under their ownership are professionally delivered (the contract with our customer the contracts with our business partners).
Site Operations Management implementing industry best practice operations to bring a first-classWorkplaceexperiencefor all on site.
Technology Automation Innovation develop new ways ofworking through the application of innovative technologiesautomationand innovative operations.
Sustainability demonstratea commitment to JLL and client sustainability programs in all parts of the office and alwaysworking collaboratively with the widerWorkplacegroup and partners.
Mentor & enable training & development of team members leading by example.
Nurture an environment conducive to good teamworkand co-operation among colleagues.
Act as a SME forWorkplaceExperience/ Front of House related items for the account and support the development of processes and SOP to serve the wider account targets.
Provide standard monthly/quarterly/annual reporting and management reports as.
Flexible to perform other duties within theWorkplaceteam when.
Skills
Excellent written and oral communication skills including presentation and negotiation skills.
Ability to manage multiple projects and competing priorities.
An absolute commitment to customer service in a highly demanding environment
Ability to networkat all levels within the organisation.
Flexibility and adaptability to changing business requirements.
An outgoing and engaging approach to relationship building.
You candemonstratesuccessful team management and have good people skills.
Youhave the ability tobuild andmaintainstrong relationships with FTE Guests Key ServicePartnersand other onsite Business Partners
Ability to display initiativeconfidenceand professionalism in all dealings.
Experience
Minimum of 5 years in related role within customer facing environment/FM/Hospitality.
Experienceworking in a creative /social media environment would be beneficial.
Must be able todemonstrateflexibility in relation to type ofworks carried out and availability as critical needs arise.
You candemonstratesuccessful team management and have good people skills.
Location:
On-site London GBRIf this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!
At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Required Experience:
Manager
About Company
Provides business consulting; investment banking services including corporate finance and investment advisory on mergers and acquisitions; asset management services including fund, portfolio and wealth management; real estate property management and brokerage services.
