Welfare Administrator Customer Service Coordinator

• About The Role
• Key Information

  Location: Southampton
  Pay Rate: 12.71 per hour
  Hours: Full -time (flexibility required))
  Working Pattern: Monday-Friday - 3 month Fixed Term contract

  Why Work With Us
  Company pension scheme
  Employee Assistance & Benefits Programme
  5.6 weeks annual leave (pro rata)
  Comprehensive induction and ongoing training
  Supportive management and team culture
  Opportunities for development within a growing supported living service

  About the Role

  We are looking for a compassionate organised and customer-focused Welfare Administrator to support both our office operations and care delivery services. This role combines administration customer service and hands-on support within the community ensuring clients receive high-quality care and medication support in a timely and professional manner.

  The successful candidate will be confident communicating with clients families healthcare professionals and care staff while also being willing to provide direct care support when required.

  What Youll Be Doing

  Provide excellent customer service to clients families and healthcare professionals.
  Support the management and auditing of client medication records and care documentation.
  Work closely with Nurses GPs Pharmacists and Care Coordinators to ensure effective client support.
  Carry out medication reviews risk assessments and update care plans in line with clients needs.
  Monitor and accurately update client records using PASS Systems and other digital platforms.
  Ensure medications are ordered recorded and administered in a timely manner.
  Support and guide care staff through spot checks supervision and medication competency assessments.
  Assist with staff training and provide ongoing support both in the office and within the community.
  Provide field-based support and hands-on care to clients where required.
  Respond professionally to telephone calls emails and day-to-day enquiries.
  Build positive working relationships with clients families healthcare professionals and colleagues.
  Work closely with the management team to maintain high standards of care and service delivery.
  Organise and prioritise workload effectively within a fast-paced environment.

  Who Were Looking For

  Previous experience within care welfare healthcare administration or customer service is essential.
  A caring positive and can-do attitude with a willingness to support others.
  A full UK driving licence and access to a vehicle is essential.
  Willingness and ability to provide direct care support in the community when required.
  Excellent communication and interpersonal skills.
  Strong computer literacy skills including experience with emails Microsoft Word Excel and care systems.
  Ability to communicate confidently with healthcare professionals hospital teams families and staff.
  A flexible approach to working hours and duties.
  Good organisational skills with the ability to manage multiple tasks effectively.
  No formal qualifications are required; however relevant experience within care or support services is preferred.

  This role is subject to a trial period of 3 months offered on a temporary basis with the opportunity to become a permanent position thereafter.

  A full UK driving licence and access to your own vehicle is required

  Full Right to Work in the UK
  Enhanced DBS check required

  If youre passionate about making a difference behind the scenes and want to support people with complex learning disabilities to receive outstanding consistent care wed love to hear from you.
  

  Apply now and become a key part of our supportive values-driven team!

  #INDSBranch
• About You
• About Us
• Nobilis Care part of Natali Healthcare Solutions provides high-quality compassionate in-home care that supports people to live independently. Our dedicated carers offer personalised services from daily visits to companionship always with dignity and respect at the heart of what we do. We are looking for caring individuals who want to make a real difference in their local communities.

Required Experience:

IC