Visitor Experience Assistants (Fixed Term)

Help support the exciting new Neverland Exhibition at Birmingham Museum & Art Gallery. Youll be among the first to welcome visitors to this fantastic new attraction while creating memorable experiences every day.

Various Part Time / Fixed Term roles until 8th January 2027

(13.45 per hour)

• Working 37 hours Wednesday - Sundays
• Working 7.4 hours on Tuesdays

Youll ensure every visitor has a brilliant experience at our museum. This means being the friendly face that welcomes people and helps them make the most of their visit.

• Encourage visitors to engage with exhibits workshops events and facilities
• Provide excellent customer care and achieve sales targets
• Deliver consistently high levels of customer service
• Help visitors with queries in a prompt professional and friendly manner
• Have an understanding of safeguarding

We want enthusiastic hardworking people who take real pleasure in delivering excellent visitor experiences. Youll be confident with great verbal communication skills and have an aptitude for sales remaining calm under pressure and be ready to roll up your sleeves for any task.

Please read the job description before applying.

Complete all parts of the online application form in full. Clearly demonstrate your experience and skills in your supporting statement and tell us why youre suitable. CVs are not accepted but we can support alternative application processes if you have access needs.

Interviews will take place on 6th October 2026 with Harry Sharp (Visitor Experience Manager). Youll receive interview questions in advance and can request reasonable adjustments.

We are an inclusive employer and recruit on the basis of ability we are keen to hear from any applicants who feel suitably experienced.

Any offer of employment will be subject to pre-employment checks.

Close date for applications is 29th September 2026.

Required Experience:

Junior IC