Vice President, Site Reliability Engineer

BlackRock Company Overview:

BlackRock is a global leader in investment management risk management and advisory services for institutional and retail clients. We help clients achieve their goals and overcome challenges with a range of products including separate accounts mutual funds iShares (exchange-traded funds) and other pooled investment vehicles. We also offer risk management advisory and enterprise investment system services to a broad base of institutional investors through BlackRock Solutions. Headquartered in New York City as of February 5 2025 we handle approximately$11.5 trillionin assets under management (AUM) and have around19000 employeesin offices across 38 countries with a significant presence in key global markets including North and South America Europe Asia Australia the Middle East and Africa.

Role Overview:
Were seeking a Site Reliability Engineer (SRE) for a new Client Services-focused role that combines deep reliability engineering withstrongClient partnership. This role sits closely aligned withourTechnology Client Experienceteamand complements our embedded SRE model by providing focused reliability engagement for priorityClients. You will act as a client-facing reliability partner-helping manage escalations improve onboarding readiness surface systemic risks and translate client pain points into durable engineering improvements.

Role Responsibilities

• Act as aClient-facing reliability partner providing a clear point of coordination during incidents escalations onboarding and major operational events

• Assistwithincident management including technical coordination issue narrative stakeholder communication and follow-through to resolution

• Partner closely with Technology Client Experience engineering and platform teams to ensure reliability issues are understood owned and driven to closure end to end

• Proactively support onboarding and operational readiness for top-tier clients byidentifyingsystemic risksvalidatingsupportability and ensuring operational standards are met before scale

• Translate recurringClient pain points escalation themes and onboarding learnings into actionable systemic reliability improvements across products and platforms

• Shift reliability left by engaging early innew Clientonboarding change planning and design discussions toproactivelysurfacerisks

• Help navigate the organization to unblock remediation actions align stakeholders and accelerate resolution of high-priority client reliability issues

• Improve engineering culture by reinforcing a deliberate consistent and non-reactive approach to client reliability partnership

• Contribute to architectural operational readiness and observability discussions with a focus on client impact resilience and supportability

• Design and improve monitoring telemetry and operational visibility for client-critical workflows and journeys

• Drive detailed root cause investigations for significant client-impacting incidents with strong focus on prevention and issue avoidance

• Create and coordinate retrospectives for key incidents and onboarding events ensuring learnings are captured and translated into concrete follow-up actions

• Anticipate opportunities to strengthen the resiliency profile of systems and workflows most important to priority clients

• Act as a culture carrier for SRE principles helping teams connect engineering decisions to real client experience and trust

• Skills/Qualifications

Must Have

B.S. / M.S. degree in Computer Science Engineering or a related discipline with 5 8 years of experience
Strong experience in Site Reliability Engineering production engineering or a related reliability-focused role supporting critical systems
Demonstrated ability to manage complex incident escalations and coordinate effectively across engineering product operations and stakeholder groups
Strong communication skills including the ability to translate technical issues into clear credible narratives for senior stakeholders and client-facing partners
Experience driving operational readiness onboarding readiness or production supportability reviews for high-scale systems or strategic initiatives
Strong troubleshooting and problem-solving skills with the ability to identify both immediate remediation paths and underlying systemic issues
Passion for improving the reliability resilience and supportability of highly available systems
Experience with observability monitoring and telemetry tools used to detect diagnose and prevent incidents
Ability to build strong cross-functional relationships and influence outcomes without direct authority
Self-motivated highly accountable and comfortable operating in ambiguous fast-moving environments
Knowledge of software development methodologies release processes and operational support models
Strong analytical thinking and a bias toward proactive risk identification and prevention

Good to Have

Experience working closely with client-facing engineering support or relationship teams
Familiarity with onboarding processes change governance and operational readiness frameworks
Exposure to cloud ecosystems such as AWS or Azure
Experience with relational databases and distributed systems
Familiarity with automation scripting and modern DevOps / CI/CD practices
Experience defining or supporting critical user journey monitoring SLOs SLIs or service health reporting
Exposure to large-scale enterprise platforms where reliability stakeholder coordination and operational rigor are critical