Temporary Accommodation Assistant

We are working closely with a local authority in Somersetto assist with the appointment of aTemporary Accommodation Assistant on a 6.5-months contract highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: 13.47- 17.82 per hour

Summary:

The Temporary Accommodation Assistant plays a key role in supporting the effective delivery of Somerset Councils Temporary Accommodation Service by coordinating the allocation administration and monitoring of temporary accommodation for individuals and families experiencing homelessness or housing crisis. The role is responsible for maintaining accurate accommodation records liaising with accommodation providers monitoring occupancy coordinating inspections and ensuring compliance with homelessness legislation Housing Benefit regulations and Council policies.

Responsibilities:

• Maintain accurate records of all temporary accommodation bookings placements transfers and departures.
• Ensure all service users complete Housing Benefit applications before entering temporary accommodation wherever possible.
• Investigate and resolve complaints or accommodation issues in a timely and customer-focused manner.
• Coordinate with Housing Options Housing Benefit Adult Social Care Childrens Services and other partners to ensure integrated service delivery.
• Ensure accommodation meets statutory standards and Council expectations.

Qualifications:

• Good general standard of education including GCSEs (or equivalent) including English and Mathematics.

Essentials:

• Experience working within a housing homelessness customer service administrative or support services environment.
• Experience providing administrative support and maintaining accurate records.
• Understanding of equality diversity safeguarding and confidentiality principles.
• Ability to maintain accurate records and use electronic case management systems.

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K
• This role requires a Basic DBS

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary though opening assignments can be and often are extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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