Telecoms Change Management Engineer

Telecoms Change Management Engineer

Location Kirkintilloch

Salary: From 54880 (plus double-match penion)

Permanent Hybrid (3/4 days per week in office)

Help us create a better future quicker

Were looking for a Change Manager to play a key role in ensuring technology and operational change is delivered in a controlled effective and risk-aware way. This position is central to maintaining service stability while enabling the successful delivery of business and technical change across a complex environment.

What youll be doing

As Change Manager youll take ownership of the end-to-end change process coordinating activities from initial submission and risk assessment through to authorisation scheduling implementation validation and post-implementation review. Working closely with technical operational project and supplier teams youll ensure changes are assessed appropriately governed effectively and delivered with minimal disruption to services.

The role will involve leading Change Advisory Board (CAB) governance preparing high-quality information to support decision making facilitating reviews and ensuring agreed actions are completed. Youll maintain the forward schedule of change identify potential conflicts or high-risk periods coordinate communications and escalate risks that could impact service continuity.

A key part of the position is driving continual improvement. Youll help align Change Management practices with wider ITIL disciplines including release incident problem and configuration management while developing governance controls reporting frameworks and performance measures that support informed decision making and regulatory compliance.

Youll also be responsible for producing meaningful management information and insights through governance reporting and KPI analysis. This includes monitoring change success rates failures emergency changes rollbacks compliance levels lead times and service impacts. Using Power BI youll develop and enhance dashboards analyse data from multiple sources and help maintain the accuracy of change and Configuration Management Database (CMDB) records.

What youll bring

Were looking for a structured and analytical professional with experience operating or governing an end-to-end Change Management or ITIL Change Enablement process within a live operational environment. Youll have a strong understanding of ITIL principles change governance risk assessment CAB management emergency change processes and post-implementation reviews. The ability to engage confidently with stakeholders at all levels challenge constructively and influence positive outcomes is essential.

Experience developing governance frameworks policies process documentation performance reporting and continual improvement plans will be highly valued. Practical experience with Power BI data analysis dashboard development and data modelling is important while knowledge of Power Query and DAX would be beneficial.

Experience within a regulated critical infrastructure telecommunications or similarly complex operational environment would be advantageous. However the primary focus is on strong change management expertise and the ability to balance governance with the practical needs of a fast-paced business.

This is an opportunity to shape and enhance change practices while working with a wide range of stakeholders to improve service resilience delivery quality and operational performance.

Whats in it for you

As well as a competitive salary which is reviewed annually you can also enjoy a number of other benefits. With our pension scheme well double match your contribution up to a company contribution of 10%.

At ScottishPower we believe its the little things we do in life that make a big difference. From helping you look after your familys wellbeing save for your future and take personal steps for climate action our benefits are designed to help you do just that - so that you have everything you need to take care of your world today and tomorrow. Thats why our benefits include:

• 36 days annual leave

• Holiday purchase perfect your work/life balance with extra annual leave

• Share Incentive Plan and Sharesave Scheme

• Payroll giving and charity matched funding

• Technology Vouchers save more and spread the cost of your technology purposes

• Count us in pledge to reduce carbon emissions and help fight climate change

• Electric Vehicle Schemes to help you transition to green/clean driving

• Cycle to Work scheme and public transport season ticket loans

• Options to purchase dental insurance private medical insurance health cash plan and annual health assessments

• Life Assurance (4x salary)

• Access to nudge financial wellbeing support

• Plus shopping leisure restaurant and gym discounts and unique employee deals on travel insurance and more

Why SP Energy Networks

SP Energy Networks is part of the Iberdrola Group one of the worlds largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland North Wales and in the North West of England. We operate over 4000km of cables and lines that make-up the transmission network connecting infrastructure like wind farms into the electricity system. Its a role that puts us right at the heart of Scotlands ambition to be Net Zero by 2044. And were taking it very seriously. Were investing >5.5 billion into our transmission network directly supporting the rapid growth needed in renewable energy. With diverse opportunities across our businesses and a commitment to invest in our own internal talent ScottishPower can offer people real career opportunities that meet personal and professional goals in a global organisation.

Inclusion diversity and a social purpose are at the heart of everything we do. Together with our values they bring us together into a stronger more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours so whatever your background youll fit right in.

We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities long term conditions mental health conditions or who are neurodivergent or require pregnancy-related support. If you need support please reach out to .

Mobility

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required the Company will support the employee with the necessary Immigration requirements.

IMPORTANT

Advert will close at 23:59 GMT the day before Job Posting End Date below