Technical Support & Release Engineer Spatial AI Start-up

Oxford (Hybrid 3 days in the office 2 days WFH)

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Are you ready to revolutionize how the world measures monitors and understands physical spaces

NavLive a rapidly growing University of Oxford spin-out is searching for a talented Technical Support and Release Engineer to join our innovative team! Powered by award-winning spatial AI and algorithms we are pioneering real-time solutions for the construction and geospatial this vital role you will be the crucial bridge between our development team and our users ensuring seamless software releases and providing top-tier technical support for systems that leverage multi-sensor fusion and high-precision positioning to instantly build 3D models of environments. If you thrive in a fast-paced start-up environment and want to ensure our cutting-edge technology flawlessly delivers actionable real-time insights to site decision-makers we would love to have you build the future with us!

As our Technical Support & Release Engineer you will be the primary technical contact for troubleshooting our device platform and own the full release cycletesting validating and deploying our system stack from cloud portals to edge-based ROS and Docker environments on NVIDIA Jetson hardware. We are looking for someone passionate about diagnosing complex hardware-software interactions and maintaining seamless software delivery.

Tasks

Your role as a Technical Support & Release Engineer will involve:

• Technical Customer Support: Act as the primary technical support contact for customers deploying our systems; diagnose troubleshoot and resolve complex issues; write and maintain clear documentation; and translate customer feedback into actionable tickets.
• QA Testing & Validation: Design develop and execute comprehensive test plans across multiple domains; perform robust regression and E2E integration testing; and validate cloud portal features and secure API communication.
• Release Management & Deployment: Own the release pipeline; manage version control and release notes; liaise with the technical team for timely delivery; and ensure smooth OTA updates to field devices.

Requirements

Key requirements for this role:

Experience: Bachelors degree in Computer Science or equivalent degree practical experience (2 years).

Operating Systems: Deep comfort working in Linux/Ubuntu environments via the command line.

Scripting: Proficiency in Bash and Python to automate release builds testing and log analysis.

Robotics Frameworks: Familiarity with ROS / ROS 2 (debugging nodes analyzing rosbag files topics and services).

Containerization: Strong proficiency with Docker (building images managing multi-container deployments docker-compose).

Package Management: Familiarity with building hosting and maintaining Debian/apt repositories.

CI/CD & Version Control: Hands-on experience with GitHub and CI/CD tools (GitHub Actions GitLab CI etc.).

Communication: Exceptional written and verbal communication skills with the ability to explain complex technical concepts clearly to non-technical users.

The following are desirable skills and traits:

Familiarity with SLAM algorithms including hands-on experience testing and benchmarking them.

Experience with cloud platforms (specifically AWS) and web portals (React/ stacks).

Hands-on experience with edge hardware like NVIDIA Jetson Developer Kits (Nano Xavier Orin) and a solid understanding of flashing and resource monitoring.

Experience implementing or working with OTA deployment tools tailored for Jetson/edge devices.

Benefits

For the successful candidate we can offer:

 Competitive salary offering 25 days of paid annual leave plus bank holidays Salary pension exchange scheme A dynamic fast-moving work environment based in central Oxford On-the-job training in cutting-edge robotics and AI Annual performance and salary review Employee share options

Flexibility

This role involves on-site and in-person time but we structure our working week to enable hybrid work arrangements (working from home 1-2 days per week). We more highly value excellent work than always on-site working.

Our working week is centred around a set of core working hours but we offer extra flexibility for candidates with specific personal constraints.

Diversity and Inclusion

Our company thrives on diverse inputs from people of different backgrounds skillsets and points of view. We embrace individuality and aim to offer the flexibility demanded by the modern digital workforce.