Technical Support Officer (Building Control)
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Job Summary
- Building Control Administration
- Efficiently process Building Regulation applications.
- Maintain accurate Building Control records and databases.
- Assist Building Control Surveyors with administrative and technical tasks.
- Process application documentation in line with procedures and legislation.
- Ensure customer and application records are accurate and current.
- Efficiently process Building Regulation applications.
- Customer Service & Enquiries
- Serve as the first point of contact for Building Control enquiries.
- Respond to customer enquiries professionally and efficiently.
- Assess enquiries and take appropriate action.
- Escalate complex issues to Building Control Surveyors or the Building Control Manager as needed.
- Deliver a positive customer experience throughout the application process.
- Serve as the first point of contact for Building Control enquiries.
- Information Management
- Maintain and update customer records and information systems.
- Ensure compliance with Data Protection legislation.
- Verify and validate information before processing.
- Manage electronic and manual records accurately.
- Maintain and update customer records and information systems.
- Technical Support
- Support Building Control Officers with application administration and case management.
- Assist with obtaining and processing reports and technical information.
- Provide background information to support Building Control decision-making.
- Assist in preparing documentation and correspondence.
- Support Building Control Officers with application administration and case management.
- Risk & Compliance
- Identify potential risks and escalate issues appropriately.
- Support service delivery in accordance with legislation policy and professional standards.
- Maintain confidentiality at all times.
- Assist in identifying potential fraud or irregularities.
- Identify potential risks and escalate issues appropriately.
- Service Improvement
- Support continuous improvement of Building Control processes and procedures.
- Identify more efficient ways of working.
- Support knowledge sharing and best practices across the service.
- Contribute to developing a customer-focused service.
- Support continuous improvement of Building Control processes and procedures.
- Team Support
- Collaborate with Building Control Surveyors and colleagues across the Council.
- Assist with workload management and service priorities.
- Provide support for escalated service issues as required.
- Contribute positively to team objectives and performance standards.
- Collaborate with Building Control Surveyors and colleagues across the Council.
- Essential
- Experience in Building Control Planning Local Authority Construction Property or Technical Administration.
- Good understanding of Building Control functions and associated legislation.
- Strong administrative and customer service experience.
- Experience processing applications records reports or technical documentation.
- Excellent attention to detail and accuracy.
- Strong communication and customer service skills.
- Ability to manage enquiries and identify when escalation is required.
- Proven ability to follow procedures and workflows accurately.
- Strong IT skills with the ability to learn new systems quickly.
- Minimum of 5 GCSEs (or equivalent experience).
- Experience in Building Control Planning Local Authority Construction Property or Technical Administration.
- Desirable
- Previous Local Authority experience.
- Experience supporting Building Control or Planning teams.
- Knowledge of Building Regulations and associated legislation.
- Experience responding to information requests and maintaining technical records.
- Evidence of Continuous Professional Development (CPD).
- Previous Local Authority experience.
- 23.05 per hour (Umbrella)
- 2 Month Contract with Potential Extension
- Location: Maldon Essex
- 37 Hours Per Week
- Hybrid Working 2 Days Office-Based
- Bi-weekly Pay
- Opportunity to work within a respected Local Authority Building Control Team
- Varied role involving customer service technical administration and regulatory support
- Excellent opportunity for candidates with Building Control Planning Construction Property or Local Government experience
Required Skills:
Person Specification Qualifications Essential Minimum of 5 GCSEs or equivalent experience. Desirable Relevant qualification in Business Administration Construction Building Control Planning Property or Local Government Administration. Evidence of Continuous Professional Development (CPD). Knowledge Essential Understanding of Building Control functions and processes. Knowledge of customer service principles. Understanding of information management and data protection requirements. Knowledge of office administration procedures. Desirable Knowledge of Building Regulations and related legislation. Understanding of Local Authority Building Control services. Knowledge of planning and construction environments. Experience Essential Experience in an administrative or technical support role. Experience processing applications documentation or records. Experience delivering excellent customer service. Experience managing enquiries and responding to information requests. Experience maintaining accurate records and databases. Desirable Previous Local Authority experience. Experience supporting Building Control or Planning teams. Experience working within a property construction or regulatory environment. Skills & Competencies Essential Excellent administrative skills. Strong attention to detail and accuracy. Excellent communication skills. Strong customer service skills. Good organisational and time management skills. Ability to prioritise workloads and meet deadlines. Strong problem-solving skills. Good Microsoft Office and IT skills. Ability to work independently and as part of a team. About the Organisation Our client is a forward-thinking Local Authority committed to delivering high-quality public services and providing excellent support to residents businesses and stakeholders. The Building Control team plays a key role in ensuring development across the borough meets legislative and regulatory standards whilst delivering an efficient professional and customer-focused service. The successful candidate will join a supportive team environment where quality service delivery continuous improvement and excellent customer care are at the heart of everything they do. Whats on Offer 23.05 per hour (Umbrella) 2 Month Contract with Potential Extension Location: Maldon Essex 37 Hours Per Week Hybrid Working 2 Days Office-Based Bi-weekly Pay Opportunity to work within a respected Local Authority Building Control Team Varied role involving customer service technical administration and regulatory support Excellent opportunity for candidates with Building Control Planning Construction Property or Local Government experience Applications are particularly welcomed from candidates with experience as a Technical Support Officer Building Control Administrator Planning Support Officer Technical Administrator Property Administrator Local Authority Administrator Customer Service Officer or Business Support Officer.
