Technical Support Engineer

TheCloud Engineering Teambuilds cloud-based solutions supports the cloud platform and helps to drive its adoption and expansion while also collaborating with other teams. Within the Cloud Engineering team the IT & Systems Support team looks after the on-prem IT infrastructure corporate networks and end-user computing setups. The primary function of this position is to act as the go-to person for internal IT support (1st and 2nd line) keeping our on-site hardware operating systems and active directory services running smoothly whilst delivering excellent internal customer service.
The primary function of this position will be to collaborate with a tight-knit team for the successful management and maintenance of IT systems and services to ensure that the production services perform effectively while maintaining a high level of internal customer satisfaction. This includes developing maintaining supporting and optimising key functional areas particularly server network and on-prem infrastructure. You will troubleshoot and resolve hardware software and process problems in a timely and effective fashion.

This is a rare and exciting opportunity to be an early employee at a start-up shaping the future of quantum computing. There are vast opportunities for professional growth and to make an impact within the company.

As aTechnical Support Engineerthe position will suit someone who has a strong problem-solving mindset demonstrates critical-thinking and passion for automating tasks. Due to the nature of on-prem infrastructure some tasks may require to be on site.

• Be a highly collaborative and outgoing individual a keen team player that can provide excellent customer service and support

• Provide 1st/2nd line technical support for desktops laptops mobile devices servers and applications.

• Managing incidents and service requests through our IT ticketing system

• Support onboarding and offboarding including asset management inventory tracking Active Directory and lifecycle management of IT equipment.

• Maintain IT documentation inventory tracking and hardware assets. Collaborate in the maintenance configuration and secure operation of on-site and cloud-based infrastructure.

• Collaborate in the general IT infrastructure maintenance to optimise existing workflows and enable new ways of working.

• Strong collaborative with good communication and interpersonal skills

• A logical approach to problem solving

• Manage incidents service requests and problems through the ticketing system

• Support onboarding and offboarding of users including account provisioning and access control

• Ability to install configure maintain and troubleshoot bare metal and virtual servers

• Knowledge of Active Directory and or Microsoft 365 suite Windows Server and Windows

• Familiarity with Windows MacOS and Linux

• Willing to work with Python bash scripting and PowerShell

• Familiarity with networking equipment. Understanding of networking fundamentals (TCP/IP VLANs routing firewalls)

• Familiarity with virtualisation (VMware Hyper-V Proxmox) and/or cloud platforms (AWS Azure GCP)

• Demonstrated adaptability in a start-up environment ability to navigate and contribute to opportunities that arises

• Be part of a creative world-leading team
• Competitive salary and share options scheme
• Contributory pension scheme
• Choose your own laptop/kit
• Life Assurance
• Cycle-to-work Scheme
• Flexible working
• Central London location