Technical Support Assistant (Internal Applicants Only)

PLEASE NOTE THIS POST IS ONLY OPEN TO INTERNAL APPLICANTS

Organisation: Leicestershire County Council

Work Location: County Hall Glenfield Leicester LE3 8RA

Salary: 27717 - 29076 per annum (pro rata for part time)

Working Hours:37 hours per week - Term Time Only

Contract Type: Permanent

Closing Date: 23rd October 2026

Interview Date(s): 30th October 2026

Are you looking for a rewarding career where you can make a difference
Do you want a job where no two days are the same

About the Role

You will be the first point of contact for schools academies and client departments you will provide advice and support on a wide range of property and facilities matters.

Youll work closely with contractors arranging reactive and planned maintenance raising orders and helping to resolve building-related issues while delivering an excellent service to both internal and external customers.

About You

To apply for this post you must:

• Experienceof working in a call centre environment. Self-motivated with a strong desire for long term study.
• Dealing with complaints effectively and knowledge of different trades (plumbing electrical building) and being familiar with a facilities management services.
• Able to use IT for reporting and maintaining records whilst being able to work to strict deadlines and work efficiently effectively diligently and courteously.
• Ability to demonstrate good customer care and providing good quality workmanship. As well as timekeeping skills.
• Knowledge of health and safety awareness and safe working practices with the ability to assist with the duties of the safe evacuation of County Hall.
• Able to use own initiative where necessary and in doing so takes responsibility for planning and organising own work. And to keep supervisory staff aware of progress and problems in a timely manner.
• This role requires effective written and verbal skills and the ability to communicate well with internal and external customers.

In addition we also expect you to shareour commitment to our valuesandto delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a are a Disability Confident Employer.

Interested in Flexible Working

We are open to discussions about flexible working which may include part time working job sharing term-time working flexible start and finish times and hybrid working depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role please contact the person named below.

For more information or an informal discussionplease contact:

Richard Tebbatt - Technical Manager Hard FM

Telephone: 0

Email:

How to Apply

At Leicestershire County Council were looking for top talent from all walks of life. Whoever you are wherever youre from and whatever your background - we care about what you bring to our organisation not just whats on your CV. Thats why weve designed a recruitment process thats fair accessible and focused on potential. And with benefits that support people at every age and stage of life we make sure you can thrive - both personally and professionally.

If you share our passion to make a difference for the people of Leicestershire wed love to hear from you. Click the apply button to submit your application ensuring that you upload a supporting statement that explains how you meet the criteria listed in the About You section above. Without this information we wont be able to assess your suitability for the role and your application will be rejected. For tips on how to write your statement see the How to Applysection on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore if you are interested please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format please contact our Employee Service Centre by telephoning0(select option 2) or raising a ticket via our online portal: applying for this post you agree to ourTerms and Conditions.