Technical Success Analyst EU UK

Marqeta is looking for a Technical Success Senior Analyst to join our operations team and play a critical role in delivering Marqetas cutting-edge card issuing and payments platform to new customers. Youll lead the technical onboarding of standardized products support customers through implementation and become a trusted voice both internally and externally. This role blends product expertise customer advocacy and a collaborative mindset to drive long-term client success and improve our implementation practices. If youre motivated by building strong customer relationships solving technical problems and contributing to team growth this could be the role for you.

PLEASE NOTE: This is a hybrid role and requires employees to be based within 35 miles of our London office. You will be expected to work on-site two days a week on Tuesday and Thursday with the flexibility to work remotely on the other days.

The Talent team will share more details if selected for the Recruiter Interview. Wed love for you to join us!

The Impact Youll Have

• Lead Implementations: Own the configuration and deployment of Marqetas standardised products and services for new customers interfacing with everyone from full stack engineers to founders/CEOs.
• Customer Support: Serve as the technical expert guiding customers through their integration journey especially with our APIs
• Build Product Expertise: Develop deep knowledge of specific Marqeta products and services; create customer slide presentations internal runbooks and training content to scale team knowledge.
• Advocate for Customers: Provide feedback to internal teams that reflects the customers voice and ensures our product evolves to meet real-world needs.
• Collaborate Cross-Functionally: Partner with Marqetas Project Managers Product Managers Sales and Account Management to align and execute on client goals.

Who You Are

• 5 years of experience in a technical customer-facing role (e.g. solutions engineering technical onboarding or technical support).
• Exceptional communication skills - you can explain complex technical concepts to anyone orally and in writing. Your friends and family consider you their go-to person for understanding new technologies
• Ability to manage projects independently and take initiative in solving problems.
• Expert proficiency in REST APIs Secure File Transfer Protocols (SFTP) SQL and Datadog
• Comfortable working across teams and building relationships with both clients and internal stakeholders.
• A customer-first mindset; skilled at understanding customer needs and designing practical solutions.
• Strategic thinker who can connect daily work to broader business goals and team priorities.
• Commitment to learning and contributing to the growth of others on the team.
• Demonstrated strong understanding of fintech (e.g. acquiring networks point-of-sale) and card payments background especially on the issuing side.
• Ability to prioritise manage and deliver on multiple projects simultaneously; highly motivated and able to work unsupervised against aggressive schedules.

Nice-To-Haves

• Bachelors degree in Computer Science Engineering or a related field (or equivalent experience).
• Experience working in a financial services or payments-related environment.
• Familiarity with APIs software integrations or payments systems.
• Experience with Marqeta or similar fintech platforms.
• Ability to read technical documentation or basic code (e.g. JSON SQL scripting).
• Background in training enablement or documentation.
• Knowledge of customer onboarding or implementation processes in a SaaS or fintech environment.

Recruiter for this role

• Lou Devlin - Linkedin Profile (no agencies please!)

Typical Process

• Application Submission
• Recruiter video call
• Hiring manager video call
• Virtual Onsite consisting of 4-5 45 min calls
• Offer!

Compensation and Benefits

• Premium Private Medical and Dental coverage
• Generous time off program with additional Floating Holiday days
• Retirement savings program with company contribution
• Equity in a publicly-traded company and an Employee Stock Purchase Program
• Monthly stipend to support our remote work model
• Annual development stipend to support our peoples growth and development
• Family-forming benefits and up to 20 weeks of Parental Leave
• Wellbeing programs i.e. Modern Health HealthKick and much more