Technical Sales Support Engineer

As a key member of the Technical Sales team you will:

• Develop a strong understanding of customer applications technical requirements and business objectives.
• Provide expert technical support to customers sales teams and global representatives throughout the sales cycle.
• Create accurate professional quotations technical specifications and supporting documentation.
• Manage and coordinate quotation activities to deliver timely high-quality responses that enhance customer satisfaction.
• Support tender submissions by coordinating technical responses and working closely with commercial teams to deliver compelling proposals.
• Review and manage non-standard engineering requests ensuring customer requirements risks and opportunities are clearly understood and communicated.
• Work alongside Engineering and Product Management teams to drive standardisation and support future product development.
• Act as the voice of the customer providing valuable feedback that helps shape our products and solutions.
• Ensure complex technical requirements are clearly communicated and successfully handed over to delivery teams following order placement.
• Support the maintenance of CRM and quotation databases to drive operational excellence and process efficiency.

Were looking for someone who can combine strong technical knowledge with a customer-focused and commercially aware mindset.

Youll ideally have:

• A degree in a Science or Engineering discipline or equivalent industry experience.
• Experience in technical sales support applications engineering systems engineering or a similar customer-facing technical role.
• Experience within the semiconductor capital equipment scientific instrumentation or other high-technology industries.
• The ability to understand and interpret technical specifications drawings and complex customer requirements.
• Strong problem-solving and analytical skills with a structured approach to delivering solutions.
• Experience collaborating with multiple stakeholders across engineering commercial and operational functions.
• Excellent organisational skills with the ability to manage multiple priorities and deadlines simultaneously.
• Outstanding written and verbal communication skills.

You are naturally proactive detail-oriented and motivated by delivering excellent outcomes for customers. You enjoy working collaboratively building strong relationships and taking ownership of challenges through to completion. Most importantly youre eager to learn embrace new technologies and contribute to the success of both your team and our customers.

At Oxford Instruments Plasma Technology we develop world-leading tools for engineering micro- and nano-scale structures. Our technologies enable innovation across industries helping customers push the boundaries of science and technology.

• Competitive salary
• 25 days annual leave bank holidays half-day Fridays
• Private healthcare
• Share incentive plan
• Pension scheme
• Flexible benefits tailored to your needs
• Structured career development opportunities
• A collaborative environment with excellent work-life balance

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