Technical Consultant

Force Information Systems Limited (FIS) a Harris Computer company is currently recruiting for a Technical Consultant on a permanent remote-working basis.

Youll be hands-on across the full delivery lifecycle: scoping customer requirements configuring and deploying our products into customer environments integrating with third-party systems troubleshooting complex technical issues and helping shape our roadmap based on what you see in the field.

This role is genuinely varied. One week you might be on-site with a police force walking through a deployment plan; the next you might be writing SQL upgrade scripts debugging an API integration or working alongside our developers on a new feature. Youll work across our existing estate ( Framework SQL Server) and our modernisation efforts (.NET Core Azure).

Key Responsibilities

• Lead technical implementations of our products into customer environments including on-premise and Azure-hosted deployments

• Act as the primary technical contact for customers during onboarding integration and post-go-live support

• Configure install and upgrade our software stack IIS SQL Server gMSA certificates and networking

• Build and maintain integrations between our products and customer systems via REST APIs and other interfaces

• Investigate and resolve technical issues across legacy and modern codebases working closely with the development team

• Produce clear technical documentation runbooks and customer-facing implementation guides

• Contribute to product improvements based on customer feedback and field experience

Essential Skills

• Strong SQL Server experience writing complex queries troubleshooting performance schema design and upgrade scripts

• background (C# .NET Framework 4.x and/ Core)

• Experience working with and consuming REST APIs

• Confident in customer-facing situations able to explain technical concepts to non-technical stakeholders and manage expectations professionally

• Practical experience deploying and configuring software in Windows Server environments (IIS networking certificates service accounts)

• A diagnostic mindset comfortable digging into logs traces and unfamiliar code to find root causes

Desirable Skills

• Azure experience virtual networks NSGs App Services SQL Azure or similar

• / TypeScript exposure (we have services running on this stack)

• Legacy technology experience VB6 classic ASP Crystal Reports would be a significant advantage given our codebase

• Familiarity with regulated public sector or law enforcement environments

• PowerShell or other automation/scripting skills

• Experience with CI/CD pipelines (Azure DevOps GitHub Actions)

About Us

Force Information Systems Limited (FIS) was formed in 1988 to develop solutions for the Police Service. Our team has extensive experience working on projects including HOLMES Crime Command and Control Custody Case Preparation and Intelligence systems.

Our staff bring deep domain expertise with many team members having worked with FIS for over 20 years. Beyond policing we have delivered projects including credit card fraud systems for major banks intelligence systems for Royal Mail and various charities and a range of bespoke software solutions tailored to specific business needs.

FIS supplies software to 100% of police forces within Great Britain.

At Harris we strive to create a respectful and united environment where all members of our globally diverse community are empowered and have equitable opportunities to succeed.

Benefits

Harris offers an extremely competitive UK employee benefits programme. 5 Personal Days leave entitlement are granted over and above the standard 25 days holiday and bank holidays. Harris also offers all UK employees an annual Lifestyle Reward of 325. Other benefits included such as Private Medical Death in Service Discounts etc.

Supporting Your Application

Our recruitment process will comprise of an interview with the lead recruiter followed by a take home test. As an equal opportunities employer we want to make sure we do all we can to make this a positive experience for you. When applying please make us aware of any adjustments or additional support we can provide you with before or on the day of an interview