Team Leader

An exciting internal vacancy has arisen for a permanent Team Supervisor to join our Litigation Preparation Unit in our Leeds city centre office. The successful applicants will be responsible for the supervision and organisation of a recoveries team based in Leeds.

Duties/Responsibilities:

• Supervising a team of case handlers.
• Allocation of daily/weekly tasks.
• Dealing with and processing EofDs and complaints.
• Assisting with internal auditing.
• Case supervision.
• Writing/Delivering training for new and existing staff.
• Performance monitoring and driving results to meet Divisional targets.
• Handling a small caseload of very complex recovery cases and assisting with case projects.
• Developing the team to maintain the highest standard of customer care and efficiency to ensure SLAs are achieved
• Assisting with the relationship management of various Insurer Clients
• Ad hoc project work
• Recruitment of staff
• Providing cover for case handlers other supervisors and the group leaders when absent.

Skills/Competencies required:

• Has very strong supervisory and organisational skills
• Has a sound technical knowledge of all aspects of recovery work
• Has an excellent knowledge of the recoveries content within Filestream
• Is a confident communicator with the ability to diffuse difficult situations with staff clients insurers etc via letter telephone and in person.
• Is organised and has the ability to prioritise their own and the teams tasks to be able to meet the team and groups targets.
• Drive and ambition to help the management team drive the department forward.

This is a full time position 35hrs per week Monday -Fridaybetween 9am-6pm.

We operate an agile working model and the successful candidate will work from the office 2 days per week and will work from home the other 3 days of the week. However they would be expected to work from the office full time 5 days a week on occasion to provide training as and when needed. Please note that the agile working policy is subject to change and candidates should be prepared to work 5 days in the office should the need arise.

Lyons Davidson is a national law firm providing legal services to businesses andindividuals.

We pride ourselves on the level of service our experts offer. Our ability to deliver a consistent and high-quality service has allowed us to develop strong relationships with a number of business partners such as insurers banks and membership organisations that rely on us to give their customers and members the help and advice they need.