Talent Acquisition Operations Generalist

At Braze we have found our people. Were a genuinely approachable exceptionally kind and intensely passionate crew.

We seek to ignite that passion by setting high standards championing teamwork and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity inside and outside our organization.

To flourish here you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change you will be empowered to make a real impact here with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive we cant wait to meet you.

As a TA Operations Generalist you will play a pivotal role in driving the day-to-day execution optimization and scaling of our global Talent Acquisition infrastructure. Bridging tactical support and program management you will own core operational workflows drive tech stack adoption (including AI recruiting tools) ensure data integrity and lead process improvement initiatives. You will act as a key operational partner to recruiters hiring managers and the broader People team.

• Process Optimization & Scaling: Map evaluate and optimize end-to-end talent acquisition workflows across global regions to eliminate friction boost recruiter productivity and deliver an exceptional candidate experience.
• TA Systems Administration & Tech Stack Execution: Serve as a core administrator for our recruitment tech stack (e.g. Greenhouse/Workday CRM Gem sourcing tools assessment platforms GoodTime AI scheduling tools). Lead ongoing maintenance integrations user permissions and user training.
• Data Integrity & Analytics: Maintain high standards of data hygiene across all systems. Partner with the Senior Manager and People Analytics team to build track and analyze key recruiting metrics (time-to-fill pipeline velocity pass-through rates agency spend) to inform TA strategy.
• AI & Tech Enablement: Research evaluate and help implement emerging AI-driven hiring technology (e.g. AI sourcing automated interview scheduling conversational AI chatbots). Drive enablement and change management for recruiter adoption.
• Vendor & Contract Coordination: Support the curation of our centralized knowledge hub for vendor contracts agency agreements and job board subscriptions. Track renewal dates usage metrics and license allocation.
• Compliance & Governance: Enforce recruiting compliance data privacy (GDPR CCPA) and internal governance guidelines across all regions. Ensure audit readiness and consistent adherence to hiring standards.
• Enablement & Knowledge Management: Design and maintain comprehensive documentation SOPs and training guides in the central TA knowledge base. Deliver onboarding and continuous enablement training to recruiters and hiring managers on tools and process changes.
• Cross-Functional Project Management: Lead mid-sized operational projects and sprint initiatives (e.g. interviewer training program rollouts job board optimization candidate survey analysis) with minimal supervision.

• Experience: 35 years of progressive experience in Talent Acquisition Operations Recruiting Operations or People Operations within a fast-paced Tech AI AdTech or MarTech environment.
• Tech Stack Expertise: Hands-on experience administering ATS platforms (e.g. Greenhouse Lever Workday) and recruitment CRMs or sourcing platforms (e.g. Gem LinkedIn Recruiter).
• AI & Modern TA Tool Savvy: Curiosity and practical experience with AI tools in recruitment (e.g. AI scheduling sourcing tools automated communications).
• Data-Driven Mindset: Proficient in data hygiene Excel/Google Sheets and reporting tools (e.g. Looker Tableau or native ATS analytics) to convert raw data into actionable insights.
• Problem-Solver & Program Manager: Proven ability to manage multi-faceted projects independently prioritize workload and adapt to changing business needs.
• Strong Communicator: Excellent written and verbal communication skills; comfortable presenting SOPs and training to TA HR and hiring managers.

WHAT WE OFFER

Braze benefits vary by location and we encourage you to review our specific benefits offerings for each country at here. More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working weve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical dental vision life and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing learning platforms and a yearly learning stipend
• A curated in-office employee experience designed to foster community team connections and innovation
• Opportunities to give back to your community including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative transparent and fun culture recognized as a Great Place to Work

ABOUT BRAZE

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence BrazeAI allows marketers to combine and activate AI agents models and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter faster and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization Braze enables companies to turn action into interaction through autonomous 1:1 personalized experiences.

The company has repeatedly been recognized as a Leader in marketing technology by industry analysts and was voted a G2 Best of Marketing and Digital Advertising Software Product in 2025.

Braze was also named a 2025 Best Companies To Work For by U.S. News and World Report a 2025 Americas Greatest Companies by Newsweek and a 2025 Fortune Best Workplace in Technology by Great Place To Work among other accolades. Braze is also proudly certified as a Great Place to Work in the U.S. the UK Australia and Singapore.

The company is headquartered in New York with offices in Austin Berlin Bucharest Chicago Dubai Jakarta London Paris San Francisco São Paulo Singapore Seoul Sydney and Tokyo.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do and that includes our recruiting practices. Were committed to offering all candidates a fair accessible and inclusive experience regardless of age color disability gender identity marital status maternity national origin pregnancy race religion sex sexual orientation or status as a protected veteran. When applying and interviewing with Braze we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar we encourage you to apply as wed love to meet you

OUR AI-POWERED BRAZE RECRUITMENT PROCESS

At Braze were committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most the person behind each application we use AI-assisted tools at certain stages of our recruitment process.

This includes using AI to analyze the experience skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process.

Depending on where you are located you may have certain rights available to you in relation to Brazes use of AI:

• To opt out of AI-assisted review of your application please click the Learn More at the end of the application form below and follow the instructions before submitting your application. Please note if you apply to multiple roles at Braze you will need to opt out in relation to each application.
• To exercise other types of rights such as rights to request further information about how AI is used in our recruitment process to request a manual review of any decision made or to contest a decision please contact us at .

Please contact us at with any questions. To find out more about our hiring process check out this page.

Notice Regarding Automated Employment Decision Tool (NYC Local Law 144)

Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144 for roles based in New York City or if you reside in New York City you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review.

To opt out of AI-assisted review of your application please click the Learn More button below and follow the instructions before submitting your application. Please note if you apply to multiple roles at Braze you will need to opt out in relation to each application. Please submit any other request to our Talent Acquisition team at promptly after applying. Summaries of the most recent bias audit results for such tools are available here.

Please see our Candidate for more information on how Braze processes your personal information during the recruitment process and if applicable based on your location how you can exercise any privacy rights.