A place to make a difference

Location: Hybrid initially 4 days a week reducing once fully trained Peterborough.

Salary:34248 per annum

Permanent 35 hours per week Monday Friday

With over 21000 homes across the country were responsible for supporting thousands of customers and their families.

Were proud to build positive long-lasting relationships that go beyond housing. The work we do supports our customers and creates vibrant communities where people of all backgrounds can thrive.

If you pride yourself on delivering the best customer care and want to use your skills to make a positive impact on families and communities theres a place for you at Accent.

Drive improvement. Enable great service. Make a meaningful difference.

This is a fantastic opportunity to join Accent in a role where your work will have a real and visible impact.

As a Systems Support & Training Advisor youll play a key role in supporting the systems and processes that help our colleagues and external contractors deliver excellent services to our customers. From system improvements to transformation projects your work will directly contribute to better outcomes for residents and stronger communities.

About the Role

Youll support the delivery of key system and transformation projects helping to ensure our systems are effective user-friendly and aligned with how we deliver services.

Working collaboratively across the organisation youll assist with system upgrades process improvements and training helping colleagues and contractors use systems confidently and effectively.

What Youll Be Doing

• Supporting system upgrades and transformation projects across the organisation
• Helping colleagues and contractors get the most from systems through guidance and training
• Identifying and supporting opportunities for system and process improvements
• Working with stakeholders to implement changes smoothly and effectively
• Ensuring systems support the delivery of a high-quality service to customers
• Contributing to a culture of continuous improvement collaboration and innovation

Your Impact

Youll play an important role in creating an environment where:

• Colleagues and contractors feel confident and supported using systems
• Processes are efficient effective and customer-focused
• Continuous improvement is encouraged and ideas are valued
• Systems genuinely enable better customer experiences and service delivery

To view/download the Systems Support & Training Advisor job description please click here.

Salary

The spot salary for the Systems Support & Training Advisor post is 34248 per annum for applicants who fully meet the requirements of the post. If youre still developing some of the skills or experience you can start at a salary 5% or 10% below the spot rate with clear support and progression opportunities to reach the full amount.

Youll bring:

• Strong numeracy and IT literacy with the ability to use operational systems and troubleshoot technical issues
• Experience supporting system operations including incident problem change and release management
• Experience providing technical support to users and working with third-party suppliers to resolve issues and support system integration
• Excellent communication organisation and prioritisation skills with the ability to collaborate effectively across teams
• Ability to develop and deliver training on systems and processes to support colleagues through change
• Strong problem-solving skills with a solution-focused approach to technical and operational challenges

The successful applicant will be subject to preemployment checks such as DBS and social media screening before an offer is confirmed.

Interviews

We want your candidate experience to reflect who we are - a place to grow a place to thrive a place to be you.

Stage 1: A Place to Connect
A Teams interview with the hiring manager. Youll learn more about the role and team and well get to know you your experience goals and what you bring.
Planned date: 20^th or 21^st July via Teams.

Stage 2: A Place to Show Your Strengths
A role related assessment and behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. Youll be asked to complete a Congruity Questionnaire in advance.
Planned date: 27th or 28^th at our Peterborough office.

We aim to make the process clear supportive and genuinely valuable a place where you feel informed and confident at every step.

A place to build a future

Weve got big ambitions and were looking for people who want to grow with us. Here youll have the chance to learn new skills shape your career and thrive in a collaborative environment where your ideas matter.

And because we believe great work deserves great rewards heres what you can look forward to:
Generous time off 28 days holiday plus bank holidays an extra day for your birthday and the option to buy more.
Health & wellbeing support Cash health plan Health MOTs online GP access gym discounts and a dedicated volunteering day for a cause you care about.
Financial perks Car leasing options salary sacrifice schemes and exclusive discounts through our benefits platform to help your money go further.
Future-focused benefits Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice plus life assurance at three times your salary for peace of mind.
Family-friendly policies Enhanced parental leave flexible working options and support for work-life balance.
Career development From Stepping into Management and Management Essentials training to our Leadership Academy apprenticeships and more well help you grow and succeed.

This is more than a job its a place where you can make an impact feel valued and be rewarded for what you do.

Were Committed to Inclusion

We believe diversity makes us stronger and were committed to creating a place where everyone feels valued respected and able to thrive.

Our recruitment process is designed to be accessible and inclusive and if you need any reasonable adjustments at any stage just let us know well make it happen.

Because this isnt just a workplace its a place to belong.

Please dont delay in submitting your application. Where roles are urgent or we receive a high volume of applications we may interview and conclude the process prior to any closing date indicated.

If you have any queries about the role please email:

Please note candidates must have current eligibility to live and work in the UK Accent do not currently hold a sponsorship license.

If youre looking for a place you can make a positive difference to society to our organisation and to your future apply now.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.