Support Officer Environment Performance & Support (FTC)
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Job Summary
We are seeking a committed individual to join us as a Support Officer. This role is an exciting opportunity to support Thurrock Councils Support and Performance Team sitting in the Place Directorate. The main purpose of the role is to support Thurrock Councils Place service via our Support and Performance Services Department.
- To provide support in the provision of services associated with Planning Building Control and Land Charges including any legislative requirements.
- To process (including scanning saving and indexing) applications within statutory time limits. (Training will be available).
- Undertake registration and processing (including scanning saving indexing and linking to software) all applications within a statutory time limit and in compliance with relevant legislation.
- To process and monitor post and generic mailboxes.
- To respond to requests (by telephone letter email and in person) for information in a clear accurate polite and prompt fashion.
- To keep up to date knowledge on current projects in order to provide first line advice or information on processes and/or liaise with officers for technical knowledge.
- Help manage the teams filing and record keeping and contribute to the maintenance of records on current applications using both paper based and computer based systems including inputting and extracting information via a personal computer.
- To attend meetings and briefings when required and provide the appropriate feedback including taking minutes and distributing them accordingly.
- Validate applications to ensure they meet national and local requirements.
Key Skills and Experience:
You will need to be willing to work flexibly and able to work on your own initiative. You will need to enjoy working in a team that works to very demanding but achievable timescales. The team delivers a high standard of service to our customers which is essential in the growth and development of Thurrock.
The service operates between 8:00am to 17:00pm Monday to Friday expected working hours are 9am till 5pm.
DBS Check: A DBS Check is not required for this post.
Benefits of Working with Us
At Thurrock Council we value our employees and offer a comprehensive benefits package including:
- Generous annual leave entitlement
- Local Government Pension Scheme
- Flexible and hybrid working opportunities (where applicable)
- Ongoing training and professional development
- Employeeassistanceprogramme and wellbeing support
- Staff discounts and local offers
- A supportive and inclusive working environment
To view the Job Profile and Person Specification please follow the link below:
Download Job Profile (PDF Document)
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About Company
Why Thurrock? Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve. Thurrock Council is moving towards a new community leadership approach which involves lin ... View more
