Support Engineer Microsoft 365 Operations
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Job Summary
Were looking for a talented and motivated individual to join our Microsoft 365 Operations team. This is an opportunity to work at the heart of a large-scale enterprise environment supporting thousands of users and enabling the effective adoption of modern tools and technologies across the organisation.
The M365 Operations Branch sits within the Information & Technology Services (iTECS) Division and is responsible for the day-to-day running optimisation and continual improvement of the SCOTS Connect Microsoft 365 platform.
You will play a key role in ensuring the platform remains secure resilient and high-performing while supporting users to maximise the value of Microsoft 365 services including:
- Microsoft Teams
- OneDrive for Business
- Azure / Entra ID
- Microsoft 365 (Office 365 services)
- Power Platform (Power Apps Power Automate Power BI)
This is a varied and hands-on role where no two days are the same - spanning operational support service improvement user guidance and the introduction of new applications and capabilities.
The M365 Operations Branch is part of the Information & Technology Services (iTECS) Division.
The branchis responsible formanaging andmaintainingtheScotsConnectM365 environment including the Microsoft Power Platform environment. This includes overseeing user access and permissions ensuring data security and compliance and managing subscriptionscapacityand licenses. The team alsomonitorssystem performance handles troubleshooting and implements updates tomaintaina secure and efficient environment.
Youllalso support the management and continual development of the Power Platform environment within the SG by providing guidance and best practices to users.
The Government Digital and Data (GDD) Profession is a UK-wide group of over 24000 civil servants dedicated to driving digital transformation in government through more efficient data-driven public services. This community oversees a wide range of responsibilities including architects data scientists engineers and content designers across different multidisciplinary teams.
- Support infrastructure solutions and services and other computer storage networking physical infrastructure software commercial-off-the-shelf (COTS) software andopen sourcepackages and solutions.
- Support virtual and cloud computing including Infrastructure as a Service (IaaS) Platform as a Service (PaaS) and Software as a Service (SaaS).
- Explain information security and the security controls available to protect solutions and services.
- Explain the most important principles of modern development standards and how they apply to your work.
- Show an awareness of problem resolution processes.
- Investigate problems in systems processes and services with an understanding of the level of a problem (for example strategic tactical or operational).
- Assistas part of a team in the design of components of larger systems.
- Describe challenges of designing building and testing interfaces between systems.
Responsibilities
Success profiles are specific to each job and they include the mix of skills experience and behaviours candidates will be assessed on. The Success Profile will include the Professional / Technical skills Experience and Behaviours.
This role is aligned to the Infrastructure Engineer Associate Infrastructure Engineer within the IT Operations
You can find out more about the skills required here: Infrastructure engineer - Government Digital and Data Profession Capability Framework
These skills are assessed by technical assessment designed to represent the role. Candidates reaching this stage will receive a Technical Assessment Candidate Pack which outlines the specific skills to be assessed plus the method of assessment.
Experience
- Lead Criteria 1 - Experience performing basic maintenance and support tasks such asconfiguration changesor troubleshooting.
- Lead Criteria 2-Familiarity with monitoring tools and techniques for infrastructure performance.
- Strong communicationand organisational skills with the ability to work effectively within a team.
- Understanding of basic security principles and their application in infrastructure management.
Experience is assessed at sift along with a more in-depth assessment at interview.
Behaviours
- Making Effective Decisions - Level 2
Find out more about Success Profiles.
Behaviours are assessed at interview. Full details will be shared in advance with all candidates invited to this stage.
Apply online providing a CV and Supporting Statement (of no more than 750 words) which provides evidence of how you meet each of the four Experience criteria listed in the Success Profile above.
Candidates will have their applications assessed against all Experience criteria. If a large number of applications are received an initial sift will be conducted on the Lead Criteria highlighted above. Candidates who pass the initial sift will have their applications fully assessed.
Artificial Intelligence (AI) tools can be used to support your application but all statements and examples provided must be truthful factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others or generated by artificial intelligence and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.
If invited for further assessment this will consist of an interview and Technical assessments.
Assessments are scheduled for end of June however this may be subject to change.
Recruitment Principles
As a government organisation we adhere to the Civil Service Commission Recruitment Principlesand we investigate any complaintsreceived in relation to recruitment cases.
Qualifications
The Scottish Government is the devolved government for Scotland. We have responsibility for a wide range of key policy areas including: education health the economy justice housing and transport. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles.
Our staff are part of the UK Civil Service observing the Civil Service Code and working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland.
We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer.
As part of the UK Civil Service we uphold the Civil Service Nationality Rules.
Our standard hours are 35 hours per week and we offer a range of flexible working options depending on the needs of the role including Flexi-leave. Scottish Government staff in hybrid-compatible roles should aim to work in-person 40% of the time either in an office or other agreed work location. If you have specific questions about the role you are applying for please contact us.
If you have specific questions about the role you are applying for please contact
Successful candidates must complete the Baseline Personnel Security Standard (BPSS) before they can be appointed. BPSS is comprised of four main pre-employment checks Identity Right to work Employment History and a Criminal Record check (unspent convictions).
You can find out more about BPSS on the UK Government website or read about the different levels of security checks in our Candidate Guide.
We are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.
Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them.
Find out more about our organisation what we offer staff members and how to apply on our Careers Website.
Read our Candidate Guide for further information on our recruitment and application processes.
Apply before 15 June 2026
Required Experience:
IC
