Supervisor

As a Supervisor at KIKO Milano you are a brand ambassador people leader and commercial driver. You partner closely with the Store Manager to deliver exceptional customer experiences achieve sales targets and lead a highperforming engaged team.

You play a pivotal role in translating KIKOs brand vision into daily store excellence coaching the team driving KPIs and taking full ownership of store performance in the absence of the Store Manager or Assistant Store Manager.

This is a hands-on leadership role for someone passionate about beauty retail performance and developing others.

Key Responsibilities

People Leadership & Team Development

• Lead by example on the shop floor setting the standard for customer experience service and brand representation

• Coach motivate and inspire the team to consistently achieve individual and store performance goals

• Develop team capability through on-the-job coaching in:

- Product knowledge

- Make-up application techniques

- Customer engagement and selling skills

• Support onboarding training and continuous development of new and existing team members

• Foster a positive inclusive and high-performance culture aligned with KIKO values

• Act as a trusted leader and point of escalation in the Store Managers absence

Customer Experience Excellence

• Champion a customer-first mindset ensuring every interaction reflects the KIKO Milano brand experience

• Drive strong conversion ATV UPT and repeat customer behaviour through effective selling and service standards

• Monitor and respond to customer feedback resolving issues swiftly and professionally

• Ensure Retail Excellence product availability and store presentation consistently meet brand standards

Commercial & Business Performance

• Support the delivery of store KPIs including:

- Sales and revenue growth

- Conversion rate

- ATV & UPT

• Stock loss and operational efficiency

• Analyse performance data and KPIs to identify trends risks and opportunities

• Partner with the Store Manager to create and execute action plans that drive performance

• Prioritise initiatives that deliver the greatest commercial and customer impact

Operational Excellence & Compliance

• Ensure full compliance with all KIKO Milano policies procedures and operational standards

• Execute the promotional and commercial calendar with precision and pace

• Maintain high standards across:

- Cash handling

- Stock management

- Health & safety

- Loss prevention

• Proactively identify operational issues and resolve them in partnership with the Store Manager

• Complete all required training BeKIKO modules and development programmes on time

What Were Looking For

• Proven experience in a supervisory or senior sales role within fastpaced retail (beauty fashion or lifestyle preferred)

• A confident people leader with a coaching mindset

• Strong commercial awareness and the ability to work with KPIs and performance data

• Passion for beauty makeup and delivering outstanding customer experiences

• A proactive resilient and solutionsfocused approach

• Flexibility to work across peak trading hours including weekends

Why Join KIKO Milano

• Be part of a global fastgrowing beauty brand

• Clear progression pathways into Assistant Store Manager and Store Manager roles

• Continuous learning and development through structured training and coaching

• A dynamic inclusive and highenergy retail environment

• The opportunity to make a real impact on people performance and brand experience

Whats in it for you

• 28 days holiday including Bank Holidays

• Enjoy a 50% staff discount on KIKO MILANO products

• Free allocation of KIKO MILANO products as part of your employee benefits

• 5% employer pension contribution

• Access to YuLife our Employee Assistance Programme supporting wellbeing fitness and financial health

• Monthly bonus scheme to reward performance and results

• Ongoing training and career development within KIKO MILANO

• Maternity and paternity bonus

• Employee referral scheme with rewards for recommending great talent