Strategy Manager

THE NEXT CHAPTER STARTS WITH YOUStrategy Manager Turn operational insight into better customer and colleague outcomesJoin Operations Strategy and play a key role in supporting strategic change and continuous improvement across Collections. From shaping and implementing new initiatives throughto trackingoutcomes and measuring success you will help deliver meaningful improvements for customers and our Strategy Manager you will contribute to strategic plans and change portfolios champion bestpracticeand help strengthen service standards. Reporting to the Senior Operations Strategy Manager you will bring together insight operationalknowledgeand stakeholderexpertiseto turn opportunities into practical sustainable More to the StoryThis is an opportunity to move your career forward at Vanquis by working across operational strategy customeroutcomesand business change. You will gain broad exposure influencedecisionsand see how your work improves customer interaction points and operational youll make an impact: Youll So thatShape customer-focused operational strategies and improvement plansService standards and customer journeys move forwardwitha clear dataforecastingand insight toidentifypriorities and opportunitiesOperational decisions are grounded in evidence and focused on the areas of greatest customer contact strategies across multiple channelsPayment-management journeysremainalignedconsistentandappropriate scorecard implementation and customer decisioningOperational teams can make more informed consistent challenge test-and-learnactivityand benefit assessmentIdeas arevalidatedand improvements are scaled based on priorities across Customer OperationsThe right capability is focused on solving the most important operational trusted relationships with senior leaders operational teams and external partners Strategy is understood supported and translated into joined-up delivery. Why this role matters:Customer Operations brings together service delivery payment management customercommunicationsand operational change. This role helps connect those areas through a consistent strategy ensuring customer impact operational performanceriskand commercial outcomes are considered to the Senior Operations Strategy Manager you will work with senior managers and colleagues across Customer Operations Training Human Resources Marketing Business Analytics Finance Fraud and Credit. You will also engage with debt collection agencies debtpurchasersand other third parties with regular exposure to senior management and operational strategy approach: We believe inWhat that meansCustomer outcomes firstOperational strategy starts with the impact on customer journeys and into actionDataforecastingand management information are translated into practical learn and improveWe challenge assumptions assess benefits and scale what -up operationsCustomer contact decisioningcommunicationsand downstream processes are considered deliveryGovernance riskassessmentand clear documentation support sustainable experienceA proventrack recordin a UK-regulated financial servicesorganisation ideally within retail banking or credit developing and implementing customer-focused operational strategies or strategic analytical and strategic capability with the ability to see the bigger picture and turn insight into manipulating and interpreting varied data sets to support forecastingprioritisationand withcustomer-managementor strategy solutions and working with external systems or ofcustomer risk and the confidence toidentify assess and escalate potential concerns working in tactical or Agile delivery teams with strong oversightrigourand delivery stakeholder management and negotiation skills across operationaltechnicaland commercial communication and presentation skills including confidence working with senior management and to coordinate peopleprioritiesandprogrammeswhile considering downstream operational but not essentialBroad knowledge of UK financial of payment management contact strategy debtpurchaseor customer implementing scorecards or customer decisioning coaching colleagues in Agile ways of to development:You will build experience across operational strategy customer outcomes analytics change deliverygovernanceand senior stakeholder engagement. The breadth of this role offers visibility of how strategic decisions affect customer interactions and business performance with opportunities to expand your skill set contribute to professional development and potentially lead a development team depending on experience and future VanquisBenefits & CultureLearning & Wellbeing Award-Winning EmployerGreat Place to Work Certified Financial Times Best Employers 2025 & 2026 Armed Forces Friendly Employer Bronze LinkedIn LearningAccess to learning resources to support your growth and development Flexible Hybrid WorkingA balanced approach to office and home working Two Volunteering DaysPaid time to support causes that matter to you Inclusive CultureA workplace where colleagues are supported respected and encouraged to be themselves Enhanced Family LeaveSupporting colleagues through important life moments Up to 10% Pension ContributionHelping you plan and prepare for the future Paid Birthday LeaveAn extra day off to celebrate you 2530 Days Annual LeaveTime away to rest reset and recharge Career Development OpportunitiesSupport to build skills grow your career and shape what comes nextReady to shapewhatsnextIfyourelooking for an operational strategy role where you can improve customer journeys influence seniordecisionsand see the impact of your workwedlove to hear from you. Bring your experience to Vanquis and make your next career move one that shapes what comes Next Chapter agency informationOur Talent Acquisition team manages all recruitment activity directly. We work with approved recruitment partners whereadditionalsupport is CVs submitted without prior agreement from Vanquis Talent Acquisition will be considered direct applications and no agency fees will be payable.