Staff Support

LOCATION: London Heathrow Airport

SHIFT PATTERN: 4 on 4 off shift pattern (40.25 hours per week) 6 month Contract

SALARY: Competitive

If you require any additional support or adjustments during the recruitment process please dont hesitate to contact our Recruitment Department Were here to help!

OVERVIEW OF JOB DESCRIPTION

The Staff Support role provides effective administrativeorganisational and operational support to ensure the smooth day-to-day running of the Heathrow aviation operation specifically supporting the Heathrow PassengersrequiringSupport (PRS) team. Working within a fast-paced safety-critical environment the post-holder supports managers supervisorsand shift-based teams with real-time rostering attendance monitoringandoffice administration.

The role requiresa high leveloforganisationaccuracyand professionalism with particular emphasis onmaintainingreliable records resolving staffqueriesand supporting compliance with company airport and regulatory requirements. Operating on a site-based 4 on 4 off shift pattern (40.25 hours per week) this role is vital in deliveringa consistentand high-quality passenger service across the 365-day operational schedule.

MAIN DUTIES & RESPONSIBILITIES

Office Administration

• Provide day-to-day administrative support to operational managerssupervisorsand other departments.

• Maintainorganised secure physical and electronic filing systems to ensure information compliance.

• Prepare letters operational reports spreadsheetspresentationsand other business documentation.

• Monitor office supplies and coordinate timely replenishment and stock checks.

• Maintain noticeboards employee digital communicationscreensand general office information hubs.

Rostering & Attendance Support

• Manage real-time administrative support for holidays sickness shiftcoverageand rostering within the active operational window.

• Support Line Managers with the coordination ofreturn to workmeetings andabsencereview meetings ensuring actions are completedin a timely mannerand a consistent approach to absence management ismaintained.

• Produce andmaintaindetailed operational floor plans to ensureoptimumstaffing levels.

• Confirm floor plan variances and proactivelyinitiateadditionalresourcingin accordance withagreed procedures and policies.

• Accurately record and update the operational management teamregardingany staffing variations to the operational plan.

• Ensure team members are booked onto mandatory training courses to ensure they remain compliant with airport requirements.

Operational Support

• Provide a professional face-to-face contact point for administrative support to operational teams on shift.

• Liaise with airport departments customers airlines suppliers and contractors asrequiredtofacilitatesmooth operations.

• Escalate any adverse operational situations resourcing deficits or emerging issues on a shift to the Terminal Delivery Manager (TDM) orappropriate managers.

• Carry out any other reasonable operational tasks or projects as requested by the Operational Managers or customer representatives.

Employee Administration

• Assistemployees with general administrative and shift queries directing complex HR-related matters to theappropriate department.

• Support the coordination and planning of employeeterminal orientation operationalmeetingsand team briefings.

Safety Quality & Compliance

• Work in strict accordance with company safety security and quality procedures at all times.

• Ensure all operational work is carried outin accordance withsite-specific procedures riskassessmentsand training provided.

• Report any health safetysecurityor compliance concernsimmediatelythrough theappropriate companyreporting channels.

• Maintain up-to-date awareness of and compliance with relevant airport security and airside requirements.

• Ensure all compliance documentation ismaintainedto an exemplary standard for internal and external audits.

• Promote a professional safety-consciousand compliance-focused working culture across the team.

***Please note that obtaining an airside pass is an essential requirement of this role. As part of this process the successful candidate will be required to complete a full five-year background check including a criminal record check.***

• Previousexperience inan officeadministration business support staff coordination or similar role.

• Experience of working in a public-facing or high-volume event environment (e.g. airport train station museum concerts) is highly desirable.

• Strong IT literacy with advanced confidence and working knowledge of Microsoft Excel (for rosters and data analysis) Word Outlook and Teams.

• Excellent communication skills both written and verbal with the ability to communicate professionally at all levels.

• Exceptional customer service skills with a proven ability to handle staff and client queries calmly politely and confidently.

• Strongorganisationaland time-management skills with a proven ability to manage priorities and meet deadlines in a high-pressure environment.

• Demonstrated reliability with an exemplary record of punctuality and attendance to ensure team effectiveness.

• Ability to think and act quickly under pressure or during operational emergencies.

• A proactive approach to problem-solving and dealing with operational changes.

• Proven ability to work effectively as part of a collaborative team as well as independently.

• An understanding of and commitment to the principles of equality diversity and inclusion.

• High levelof integrity discretion and confidentiality when handling sensitiveemployeepayrolland business information.

• Flexible approach to work with full capability to support a 4 on 4 off shift pattern covering operational hours.

Were proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work our innovative employee app where you can find:

• Perks: discounts gift cards cashback and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABMs benefits visit our

About ABM:

ABM (NYSE: ABM) is one of the worlds largest providers of integrated facility engineering and infrastructure solutions. Every day over 100000 team members deliver essential services that make spaces cleaner safer and efficient enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate aviation mission critical and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter more connected spaces ABM is investing in the future to meet evolving challenges and build a healthier thriving world. ABM: Driving possibility together.

For more information visit.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age disability gender reassignment sex marriage and civil partnership status pregnancy and maternity status race religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

Required Experience:

Staff IC