Sr. SRE (Application Support + Dev-Ops + Automation)

Who are we
Fulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries including banking & financial services insurance retail higher education food healthcare and manufacturing.

We are looking for a Senior SRE candidate who must have the below skills:

• Hands-on experience with Cloud (AWS preferably)
  

• ITSM / BMC Helix Process
  

• Splunk & Dynatrace monitoring and observability
  

• Own and improve the full lifecycle of services from design and development through deployment operations and continuous improvement.
  

• Partner with development teams to ensure production readiness through architecture reviews capacity planning resiliency design and launch readiness assessments.
  

• Design build and evolve CI/CD pipelines with a strong emphasis on automation quality gating and operational validation.
  

• Lead and influence DevOps automation and SRE best practices.
  

• Monitor and maintain production systems by measuring availability performance latency and overall system health.
  

• Analyze ITSM events and incidents to identify systemic issues close operational gaps and feed actionable improvements back to engineering teams.
  

• Drive sustainable reliability through automation self-healing mechanisms and reduction of manual toil.
  

• Respond to production incidents with a calm systematic approach; lead troubleshooting across the technology stack to reduce mean time to recovery (MTTR).
  

• Facilitate blameless postmortems and ensure long-term corrective actions are implemented.
  

• Actively manage operational risk compliance and resiliency across all supported environments.
  

• Collaborate effectively with global teams across multiple geographies and time zones.
  

• Mentor junior engineers and contribute to a strong culture of learning ownership and operational excellence.
  

• Strong ownership mentality with a systematic data-driven approach to problem solving.
  

• Proven experience working across development operations and product teams to drive alignment and outcomes.
  

• Comfortable operating in high-pressure situations making timely decisions and managing complex stakeholder expectations.
  

• Passion for automation continuous improvement and eliminating manual work wherever possible.
  

• Bachelors degree in Computer Science or a related technical field involving software development or equivalent practical experience.
  

• Strong experience with algorithms data structures scripting CI/CD pipeline management and software design principles.
  

• Hands-on experience debugging optimizing and automating application and infrastructure workflows.
  

• Solid experience in scripting Python Splunk Dynatrace Jenkins XLR and ITIL processes.
  

• Experience designing analyzing and troubleshooting large-scale distributed systems.
  

• Strong communication skills with the ability to influence technical and non-technical stakeholders.
  

• Experience with industry-standard CI/CD and DevOps tooling such as Git/Bitbucket Jenkins Maven Artifactory and Chef.
  

• Proven ability to design and implement efficient CI/CD workflows that move code from development to production with minimal manual intervention.
  

• Demonstrated success driving reliability availability and performance improvements in complex production environments.
  

• Experience operating in a regulated or compliance-focused environment.