Specialist Weight Management Service (SWMS) Team Manager

Were looking for an operationally strong Team Manager to join the Specialist Weight Management Service (SWMS) at one of the UKs most exciting health-tech startups. Youll design and embed the systems and processes that enable our service to scale while leading a multidisciplinary team of healthcare practitioners to deliver high-quality evidence-based care.

If youre a confident and thoughtful leader with experience managing high-performing multidisciplinary healthcare teams ideally within a digital environment and a genuine passion for health and wellbeing wed love to hear from you.

• Lead and support our SWMS practitioner team:Manage a multidisciplinary team of remote healthcare practitioners including dietitians nutritionists and psychological wellbeing practitioners creating a cultureof trust accountability and continuous improvement.
• Ensure operational excellence:Youll simplify complex workflows reduce friction for your team and use data to design smarter more efficient ways of working.
• Build out data dashboards and reporting:Youll create and maintain dashboards that provide clear visibility of key performance metrics automate where possible and make data accessible and easy to understand.
• Drive service mobilisation and development:Partner cross-functionally with Operations Product Quality Engineering and NHS Partnerships teams to mobilise new specialist weight management services develop operational processes and successfully transition services fromimplementation into sustainableBAU delivery.
• Drive performance and quality:Use operationaland quality datato monitor serviceperformance identify opportunitiesfor improvement andensure the teamdelivers consistently high-quality care andmember outcomes.
• Coach development:Deliver regular feedback and coaching to help team members grow in confidence skill and impact.

• Experience managing or leading a multidisciplinary healthcare team or specialist weight management service:You understand the operational and clinical complexities of delivering healthcare services at scale ideally within an NHS or digitally enabled healthcare environment
• Proven people management experiencewith a track record of developing supportingand motivating high-performing healthcare teams.
• Strong operational and analytical skills:Able to use data to identify bottlenecks inefficiencies and opportunities for improvement and translate insights into practical measurable solutions.
• Experience building and using data dashboards and reporting:Able to build and maintain dashboards track meaningful KPIs automate reporting where possible and turn operationaldata into clearinsights and actions.
• Service mobilisation and implementation experience:Proven ability to help design launch and operationalise new healthcare services processes or ways of working and transition them successfully into BAU.
• Proactive solution-oriented and resilient:Not afraid to roll up your sleeves navigate ambiguity and make things happen in a fast-paced environment.
• Excellent communication and feedback skills able to build trust influence stakeholders support teams and create a culture of accountability.
• Passion for health wellbeing and behaviour change with excitement about the role technology can play in improving health outcomes and transforming lives.
• Confident working autonomously and collaborativelyacross multiple functions in a fast-paced remote-first environment.
• Strong tech literacy:Comfortable learning and using a range of digital tools systems and data platforms and working independently from a laptop 5 days per week (Monday to Friday) 40 hours per week.

Nice to have:

• Background in dietetics nutrition psychologyor health coaching(HCPC or AfNregistration is welcome butnot required)
• Experience working inadigital health NHS healthcare or high-growth startup environment
• A solid understanding of obesity and related conditions
• Familiarity with the latest health behaviour change science.

We embrace a hybrid model that balances flexibility with connection:

• London-based:12 days per week in the office
• Remote (UK-based):Once per month in the office

This approach allows for meaningful collaboration and space to do focused work.

Obesity has become a global the UK we spend 9 billion a year alone on diseases like type 2 diabetes (thats 10% of the NHS budget). Whats shocking is most of this is preventable through sustained lifestyle and habit change. Enter Second Nature. Were here to help people take control of their health. By bringing together the latest behavioural science psychology technology and the talents of our incredible team our mission is to eradicate the global epidemic of chronic lifestyle diseases once and for all. Our habit-change programme delivered digitally through mobile and web apps helps people to transform their lifestyle lose weight and ultimately reduce their risk for serious conditions such as type 2 diabetes and heart disease.

About us:

• Weve positively changed the lives of 300000 people through accessible evidence-based healthcare
• Were rated Excellent onTrustpilotby over 8000 of our members
• Were the UKs largest digital health provider to the NHS
• Were a leading B2C provider of GLP-1 medication-assisted weight loss programmes and 1 of 5 NICE-approved providers to deliver these services within the NHS
• Our team members stay with us for an average of 4.3 years

You can find out more about working with us here.

• Youll lead and develop a high-performing team to deliver an innovative specialist weight management service at scale
• Youll have the autonomy to drive continuous improvement and make tangible impact on team performance and member outcomes
• Youll work alongside a passionate mission-driven team who genuinely care about helping people live healthier lives
• Flexible working hours and autonomy over your workload to support your own wellbeing
• Private medical insurance provided after your first year with the company
• CPD budget of 200/year and protected CPD time
• Quarterly company meet ups/socials in London
• Salary sacrifice and cycle to work schemes.

Please complete the application form and attach your CV.

If we dont have a chance to get back to you were not intentionally being rude but please assume its a no for now!

Required Experience:

Manager