Spa Receptionist

At The Headland we blend Heritage with Heart to createunforgettable experiences. We are deeply committed to putting the Cornishcommunity first and protecting our stunning coastline. As a proud EarthCheckpartner eco-friendly practices are in our DNA. We dont just talk aboutsustainability; we live it every day. Together we provide effortless elevatedhospitality in spaces designed for everyonewhere our guests (and theirfour-legged friends!) can relax play and make lifelong memories.

The Role

We have an exciting role available for a Spa Receptionistto be the first point of contact for guests and members and ensure a warmmemorable and personalised welcome to the Aqua Club & Headland Spa. TheAqua Club is our multi-million-pound leisure complex comprising of six poolsa sun terrace with impressive ocean views and a stunning restaurant named TheDeck.

As our Spa Receptionist you will work across both Receptiondesks in the Aqua Club and Headland Spa greeting every guest with a smile andusing your natural warmth to make every interaction memorable. You will knowand understand what it means to deliver genuine hospitality and will thrive onthe challenge of always exceeding our guests and members expectations.

Organised and confident you will demonstrate an ability tomultitask in a busy but relaxed environment by the coast whilst maintaining aproactive and passionate approach to guest care. At the Headland we prideourselves on our one-team approach therefore a team-work mindset willbenefit you greatly in forming excellent relationships with both the Aqua ClubSpa and wider hotel team.

What youll be doing:

• Greeting spa guests warmly guiding them through the check-in process introducing them to our spa facilities and ensuring the spa reception and lounge areas remain immaculate and tranquil.
• Handling spa inquiries treatment bookings package requests and guest feedback with professional care ensuring our luxury service standards are maintained at all times.
• Managing spa appointment schedules processing payments accurately coordinating with therapists and ensuring guest health questionnaires and personal preferences are properly recorded and communicated.

What We Are Looking For

• A versatile team player with strong attention to detail and a passion for outstanding customer service.
• Flexibility and a proactive positive attitude.
• Previous experience using Microsoft packages and spa/hotel management software such as Maestro would be preferable but not essential.

Contract & Flexibility

• Contract type: Available on a contract for 32 hours per week.
• Shift pattern: Involves a flexible shift pattern including evenings weekends and bank holidays.

Perks & Benefits

We believe in rewarding our team with exceptional you join us youll enjoy:

• Complimentary breakfast lunch or dinner provided for all shifts over 6 hours
• On-site parking
• Gym access & weekly swim session
• Complimentary stay after 1 years service
• 40% off spa products
• 25% off spa treatments
• Complimentary meals in each of our restaurants once a year
• Special rate for Pride of Britain Hotels
• Discounted surf lessons

As well as regular awards and recognition:

• Monthly recognition awards
• Annual festive awards event
• Long service awards dinner

To Apply

If you have what it takes to join a vibrantmulti-award-winning hotel and spa team we would love to hear from you!

If you have any further questions about the role beforeapplying please feel free to reach out to our HR team

Please note: In line with UK Immigration and EmploymentLaw proof of ID (Passport National Identity Card or Birth Certificate) willbe required during the application process.

As a proud EarthCheck partner we dont just talk aboutsustainabilitywe live it embedding world-class environmental management andeco-friendly practices into everything we do.

Gratuities are shared equally among the whole team ensuringeveryone is rewarded for their part in our success. Join a team wheresustainability is in our DNA and we are actively shaping the future ofresponsible hospitality every single day.