Solutions Engineering Manager
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Job Summary
Job Purpose
The Solutions Engineering Manager for EMEA is responsible for leading and executing pre-sales technical strategy in partnership with the regional Sales organization. This role provides hands-on technical expertise supports complex sales cycles and ensures customers clearly understand the business value of the companys solutions. The role reports to the Senior Director Solutions Engineering and plays a critical role in regional revenue growth.
Job Responsibilities
Essential Functions
- Partner with regional Sales leadership to support all pre-sales activities including discovery solution design and technical validation.
- Act as the senior technical authority for complex and strategic sales opportunities within the region.
- Deliver high-impact value-based product demonstrations virtually and in person.
- Translate customer business challenges into scalable technical solutions and architectures.
- Provide deep expertise on integrations workflows security and data considerations during the pre-contract phase.
- Lead and contribute to RFP/RFI responses ensuring technical accuracy and regional relevance.
- Ensure demo environments reflect the latest product capabilities and regional use cases.
- Collaborate with Product Management to provide regional market feedback and competitive insights.
- Work closely with Marketing on regional webinars events and thought-leadership content.
- Support and enable Sales teams through training on products use cases and technical differentiation.
- Promote and follow standardized sales engineering processes while identifying opportunities for regional optimization.
- Perform other duties as required to support regional growth objectives.
Key Performance Indicators
- Success and quality of technical engagement across regional sales opportunities
- Effectiveness of product demonstrations and technical presentations
- Contribution to closed-won revenue and RFP/RFI success
- Sales satisfaction and cross-functional collaboration
- Adoption of best practices and continuous improvement
Requirements
Education and Experience
- Ideally a Bachelors degree or equivalent business or technical experience.
- Experience in Solutions Engineering Sales Engineering Consulting or a similar customer-facing role or experience in Hospitality Distribution Marketing or Sales Operations.
- Ability to engage with executive-level business and technical stakeholders.
- Experience supporting complex SaaS or enterprise technology sales cycles.
- Strong understanding of regional business practices and customer expectations within EMEA.
Competencies
- Technical and solution knowledge
- Executive-level communication and presentation skills
- Customer-centric and value-driven mindset
- Strong planning prioritization and organizational skills
- Analytical problem-solving and solution design
- Cross-cultural collaboration and adaptability
Position Type / Expected Hours of Work
This is a full-time position. Working hours may vary to support customers across multiple EMEA time zones with occasional evening work as required.
Travel
This position may require up to 2040% travel across EMEA including international and overnight travel.
EEO Statement
Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or addition to federal law requirements Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Cendyn expressly prohibits any form of workplace harassment based on race color religion gender sexual orientation gender identity or expression national origin age genetic information disability or veteran status. Improper interference with the ability of Cendyns employees to perform their job duties may result in discipline up to and including discharge.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
Required Experience:
IC
About Company
Cendyn is a catalyst for digital transformation in the hospitality industry. Connect with your guests on their unique journey. Drive profitability and loyalty.
