Solutions Consultant
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Job Summary
As our Solutions Consultant your number one priority is helping customers unlock brand health insights they cant surface in the dashboard alone while owning commercial outcomes across onboarding renewals and pre-sales conversations.
Why this role exists
At Tracksuit Solutions Consultants turn brand data into brand stories. Youll support our growing UK Solutions team to make sure customers get real actionable insight from their Tracksuit data wherever the dashboard alone cant get them there.
Youll be a trusted analytical and commercial partner across Sales Customer Success and Product helping brands see what their data is really telling them. As we continue to scale in the UK this role is central to how customers experience the depth of what Tracksuit can offer.
- Own brand tracker & insight delivery: Lead brand tracker development and survey consultation cross-functionally between customers Sales and Customer Success
- Uncover the story in the data: Analyse customer and category data to surface actionable brand performance insights and translate them into clear compelling narratives
- Maintain the standard: Keep insight delivery accurate and consistent with Tracksuits data integrity and storytelling standards
- Support commercial conversations: Bring analytical and commercial context to onboarding quarterly reviews and renewals
- Add insight value pre-sales: Support scoping and survey design conversations where your expertise adds real commercial weight
- Navigate complexity: Handle methodological questions and disputes on complex accounts with guidance from senior team members
- Shape the product: Propose new ways of cutting data that could live in the Tracksuit dashboard working directly with Product to develop these improvements
- Build scalable solutions: Collaborate with colleagues on repeatable approaches and enablement for other teams
- Bring local context to a global picture: Contribute UK market and category knowledge to global insight frameworks
- Represent Tracksuit externally: Promote Tracksuit at industry events and through networks (e.g. Market Research Society Aura Awards MADFest)
- 4 years experience in insights analytics brand tracking or market research (agency or client-side)
- Working knowledge of brand tracking methodology and metrics
- Solid grounding in quantitative research survey design sampling statistical interpretation
- Strong written and verbal communication with the ability to make data commercially compelling to non-research audiences
- Confidence collaborating cross-functionally with Sales Customer Success Product and Marketing
- A kind smart and genuine human with a growth mindset
- SaaS experience familiarity with subscription/dashboard-based delivery and how product engagement drives retention and expansion
- FMCG research experience
- Exposure to pre-sales (advanced discovery demo facilitation solution scoping and architecting)
- Mentoring and coaching experience
- Consistently high-quality well-turned-around tracker builds and survey consultations for customers
- Insight outputs that visibly shape onboarding QBR and renewal conversations reflected in Sales/CS feedback
- Meaningful contribution to pre-sales scoping and win outcomes on supported deals
- Strong growing use of Tracksuits AI tooling across insight and analysis work
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About Company
Tracksuit is a radically affordable, always-on brand tracking dashboard to measure and communicate the value of your brand building activities.
