Solution Engineer, EMEA
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Job Summary
Revinate is one of the largest and most innovative providers of direct revenue-generating solutions in the hospitality industry. Revinates mission is to deliver hoteliers scalable direct revenue and profits from data-driven solutions that cultivate deeper relationships with guests. Revinates Direct Booking Platform helps capture convert and retain guests with strategies and services that maximize direct booking revenue. This combination maximizes the lifetime value of each guest through personalized and targeted campaigns across the guest journey. Revinate Marketing has won 1st place for Hotel CRM & Email Marketing in the HotelTechAwards five years in a row!
Revinate is proud to be a Great Place To Work Certified company! Check out what our employees say makes working here so great: Great Places To Work x Revinate
This is a remote position and candidates must reside in the Greater London area.
Role Overview
The Sr Solution Engineer is the primary technical and product expert for Revinates salesforce. You will support the sales team by understanding complex customer business problems and requirements and articulate those into solutions. Leveraging deep technical expertise and comprehensive hospitality domain knowledge you will take a consultative approach to architecting validating and presenting complex custom platform solutions that align with critical client needs.
As a Solution Engineer you will collaborate with Product Management and Product Marketing to deliver the right solution and high quality products to Revinate clients in easy-to-understand terms. You will be the bridge between the sales team and technical team during implementation to ensure a successful launch. This position will require travel to support business development activities such as conferences trade shows and client presentations.
What Youll Do
- Be both a product industry as well as a technical expert in software for the sales team and clients
- Provide clarity and leadership in prospect and client engagements of direct revenue-generating solutions and associated value propositions
- Deep Dive Consultation: Conduct sophisticated discovery sessions to uncover critical business and technical requirements translating them into robust multi-product solution blueprints which may also involve partner solutions as well.
- Deliver high quality demos with clear objectives success criteria and scope control (where required) to successfully position the value of Revinate solutions
- Talk confidently about the CDP landscape and how technology continues to evolve across the software industry
- Respond to RFIs RFPs Infosec Questionnaires and assist in building a repository of the latest product knowledge
- Draft and present business case data for client requested product enhancements including identification of business impact to product management
- Own technical sales FAQs and make sure that answers to technology questions (e.g. availability disaster recovery PCI) are consistent and derived from current and accurate data
- Executive Presentation: Independently present and defend complex technical architectures and value propositions to C-level executives (e.g. CIO CTO CMO) at major hotel brands ownership groups and large-scale enterprises
- Consult early in the sales process with Product Management on one-off opportunities to ensure customer expectations are well met
- Act as a key account strategist; using ability to reference past client solution approaches to enable successful orchestration of new partnerships
- Assist with product training and onboarding of new sales reps and solution engineers
- Travel throughout sales territory as needed
- Represent Revinate at business development events as needed
What Youll Bring
- 5 years of progressive experience in a Solution Engineering Sales Engineering or Technical Architecture role preferably within a SaaS MarTech Contact Center or Revenue Management platform environment.
- Deep Domain Expertise: Expert-level knowledge of the hospitality industry ecosystem including PMS CRS CRM booking engines data warehouse structures Call Center Technology and common API standards (e.g. HTNG) is preferred
- Technical Acumen: Demonstrated mastery in discussing architecting and troubleshooting complex RESTful APIs webhooks SSO (SAML/OAuth) data security (PCI/GDPR) and cloud infrastructure concepts.
- Ability to work across organization and promote cross functional collaboration
- Consultative problem solver
- Organized and analytical able to eliminate sales obstacles through creative and adaptive approaches
- Leverage technology solutions for supporting business goals
- Self-motivated with a history of outstanding performance in your role
- Ability to demonstrate communicate and document the value proposition appropriate solution and unique market positioning
- Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base
- Comfortable seeking requirements from and presenting recommendations to executive audiences in hospitality (corporate ownership and property)
- Embrace being part of a sales organization and competing for business
- Contribute to the development of standardized processes and best practices
- Project specific responsibilities working within budget/timeline and scopes
Interview Process
Were excited youre considering a career with Revinate! Our goal is to ensure this is the right opportunity for you while also determining if youre the right fit for our team. The interview process for this role is designed to be a two-way street where youll get to know us just as we get to know you.
- Recruiter Screen - 30 min Phone Interview
- Hiring Manager Interview - 45 min Google Meet - Video
- Peer Interview - 60 min Google Meet - Video
- Technical Interview - 45 min Google Meet - Video
- Final Interview - 30 min Google Meet - Video
Revinate values the flexibility of a hybrid workforce and the benefits of localized hiring. We focus on specific cities to foster local communities and enhance team cohesion allowing employees to collaborate attend local events and build a strong sense of community and company culture.
Candidates must be located in the country location listed in the job application. Thank you!
Revinate is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complementary.
Important Security Alert
We have been made aware of fraudulent activities involving individuals impersonating our HR team and offering fake job opportunities. Please be vigilant and ensure your safety by verifying all job offers.
For Authentic Opportunities:Only refer to our official careers page on our company website. Your security is our priority. If you encounter any suspicious activity please report it immediately. Stay safe and secure! You can confirm or inquire with any questions by reaching out toemailprotected
AI and Hiring
Please note that interviews at Revinate will be recorded using . As we continue to build more structure into our interview processes -- the best way to eliminate unconscious bias! We are encouraging our interviewers to focus more on our candidates and the conversation than taking notes. Instead we can rely on to do the note taking for us. If youre uncomfortable with recording your interview please let us now. Well opt you out.
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Our Core Values:
One Revinate - United & Strong on a single mission together
Built on Trust - Its the foundation of everything we do
Expect Amazing - We think dream & deliver big
Customer Love -- When the customer wins we win
Make it Simpler -- Apply it to everything we do
Hungerness -- Feel it follow it be relentless about our success
Grounded in Gratitude - Were glad to be here & make the most of every day
Revinate Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race color religion gender identity or expression sex sexual orientation national origin age disability genetic information marital status amnesty or status as a covered veteran in accordance with applicable federal state and local laws. Revinate complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Revinate is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complementary.
If you are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to emailprotected.
By submitting your application you acknowledge that you have read Revinates Privacy Policy ( may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
About Company
Revinate empowers hoteliers to connect with guests using our Direct Booking Platform and guest communication solutions to drive direct revenue.
