Service Lead

Trek is an awesome place to work with amazing benefits for all employees. We build only products we love provide incredible hospitality to our customers and change the world by getting more people on bikes.

When youre on our team youre supported encouraged to learn and grow and given plenty of opportunities to do so. We invest in each others success and grow together as a team. Were proud to offer flexible working opportunities enhanced family-friendly policies and a commitment to equitybecause fairness and inclusion matter to us.

Together well achieve great things. Ready to start your journey with us

We are currently recruiting for:

Position: Service Lead
Location: St Albans
Job Type: Full Time

What youll do

As a Service Lead youll play an essential role in shaping the service experience at your shop. Youll be the main point of contact for customers needing support bringing warmth clarity and confidence to each interaction. Youll ensure that every customer feels listened to cared for and guided toward the right service at the right time.

Youll integrate sales and service by leading your team with empathy and accountability making sure Treks signature hospitality shines through every step of the customer journey. Youll keep service orders organised maintain a clean and efficient workspace and ensure that bikes are built and delivered with care and accuracy.

As the operational lead for your stores Service Centre youll make thoughtful decisions around workflow staffing and performance metrics. Your leadership will help create a smooth positive environment for both your team and your customers.

This role is perfect for someone who enjoys leading with kindness and clarity who brings high energy to their work and who loves finding ways to support their teams success. Youll have the opportunity to empower others improve processes and help your shop grow.

What youll bring to the team

A warm and confident communication style with a commitment to delivering a wonderful customer experience
Strong leadership skillsthe ability to motivate uplift and guide your team
Great planning and organisational abilities with comfort managing workflow and adapting quickly when things change
3 years of bicycle service centre experience
A proactive supportive attitude and a passion for helping both customers and colleagues thrive

If you dont meet every requirement but feel you bring something unique and valuable wed still love to hear from you. Please share in your cover letter why you believe you could be a great fitwe value curiosity empathy and potential as much as experience.

Benefits at Trek

• 25 days annual leave per year plus bank holidays
• Discounted employee purchase scheme on bikes parts and accessories
• 24/7 employee assistance program and counselling services
• 24/7 virtual GP services
• Healthcare cashback scheme
• Gym membership discounts and discounts on other health and wellbeing brands
• Annual paid time off for charity work
• Death in service benefit
• Cycle to work scheme
• Salary Sacrifice EV vehicle scheme
• Enhanced Family Friendly policies

If you have any requirements in respect of the recruitment or interview process please mention this in your application and we will be happy to support you.

If you like wild growth and working with happy enthusiastic over-achievers youll enjoy your career with us!