Service Desk Analyst x 2

Middlesbrough Council is looking for an enthusiastic and customer-focused ICT Service Desk Analysts to join our ICT Services team.

Are you passionate about technology and delivering excellent customer service

This is an exciting opportunity to play a key role in supporting the technology that enables Council services to operate effectively and efficiently for our residents and communities.

As part of our ICT Service Desk team you will provide first-line support across a wide range of technologies including Microsoft 365 end-user devices business applications and workplace technology. You will help resolve technical issues support users across the organisation and contribute to the continuous improvement of our ICT services.

We are looking for someone with experience of delivering ICT support in a customer-focused environment who enjoys problem-solving communicating with people and working as part of a collaborative team. Whether supporting users remotely or on-site you will be committed to delivering a professional high-quality service and helping colleagues make the best use of technology.

The opportunity to work with modern technologies and contribute to the Councils digital transformation journey.

A supportive and inclusive working environment where your contribution is valued. If you are customer-focused technologically minded and looking for an opportunity to develop your ICT career within a forward-thinking organisation we would love to hear from you.

For an informal discussion about the role please contact Lynsey Zipfell on or email

Please note Middlesbrough Council do not currently offer sponsorships.

We operate a Guaranteed Interview Scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability are a looked after young person care leaver or a veteran.