Service Desk Analyst

Service Desk Analyst

Location: Northwich (CW9 7UA)
Working Pattern: Hybrid with 3 days per week in our Northwich office

Are you a tech-savvy individual with good communication skills looking to build your career in IT support Join our team as a Service Desk Analyst and become part of a global organisation that invests in its people. Whether youre looking to build on existing support experience or take your first step into IT youll benefit from ongoing training career development opportunities and the support of an experienced team.

About the Role

As a Service Desk Analyst youll be the first point of contact for customers requiring IT support ensuring incidents and service requests are managed efficiently while delivering a high standard of customer service. Youll work closely with colleagues across the support function to help maintain service levels and provide a positive customer experience.

What Youll Be Doing:

• Providing first-line support to customers via phone email and ticketing systems.
• Logging categorising and managing incidents and service requests.
• Troubleshooting and resolving technical issues within your scope of knowledge.
• Escalating more complex issues to specialist support teams when required.
• Keeping customers informed with regular updates throughout the resolution process.
• Working with colleagues and third-party suppliers to help resolve customer issues.
• Following up on incidents to ensure a positive customer experience.
• Contributing ideas and feedback to help improve service delivery and team performance.

What Were Looking For:

• Previous experience in a customer service service desk helpdesk or other customer-facing role.
• A passion for technology and a willingness to learn.
• Strong communication skills both written and verbal.
• Good problem-solving and organisational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• A positive team-focused approach to work.
• Experience using Microsoft Office applications.

Whatweoffer:

• AXAHealthInsuranceandDentalPlanOptions-availableforyouandyourfamilythroughasalarysacrificescheme
• RisingholidayallowanceatYear2andYear5
• Birthdaydayoff
• EmployeeReferralBonus-helpusgrowourteamandgetrewardedforintroducinggreattalent.
• Employeediscountsandwellnessperks
• Modernofficeswithbreakoutspacesfreeteaandcoffeeandaprivatewellnessroom
• Developmentopportunitieswithclearcareerprogressionandtraining

We Are Ingram Micro Group
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population we play a vital role in the worldwide IT sales channel bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage our AI-powered digital platform we offer what we believe to be the industrys first business-to- consumer-like experience. We also provide a broad range of technology services including financing specialized marketing and lifecycle management as well as technical pre- and post- sales professional support. Learn more at .

Make an application to join the team!
None of this is achievable without great people with a complete customer focus.

Our team is as much about our people as it is our customers and business partners. We want associates with a strong desire to succeed. We offer a competitive basecommission market leading incentives programme and clear career development. You will receive full training on the products you will be specialisinginand you will have access to a world leading catalogue of technology-based learning.
If this sounds like the opportunity for you then please apply by sending a copy of your most recent CV.