Service Coordinator, GRS Commission Team

Permanent Full Time

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Are you detail-oriented analytical and energized by fast-paced environments Step into a role where your work directly affects advisor compensation. As part of a collaborative team youll be valued for your precision problem-solving skills and commitment to continuous learning.

You will be responsiblein supporting the administration of NextStep (Policy 62396) servicing and commission processes. This position is responsible for resolving exceptions maintaining accurate records across multiple systems producing reports and supporting the day-to-day operations of the GRS Commission team to ensure service standards and processing timelines are met.

What you will do

• Own the administration and manual processing of Policy 62396 (NextStep) servicing and commission activities.
• Review investigate and resolve 62396 error memos and exception-based transactions
• Process Advisor of Record (AOR) additions reassignments terminations and servicing updates including validation of advisor licensing and commission accounts
• Maintain accurate servicing and commission records within GPAS and GCMS
• Use Excel to calculate prorated AOR share allocations and support commission accuracy
• Create maintain and distribute weekly 62396 audit and exception reports
• Monitor manage and triage the GRS Commission teams shared mailbox log and track incoming work
• Perform administrative support activities including filing and other recurring operational tasks.
• Support Commission Specialists and Senior Commission Specialists with workload management and service delivery.
• Contribute to process improvements documentation updates and knowledge-sharing initiatives.

What you will bring

• Proficient in Microsoft Excel Word and Outlook
• Strong mathematical and analytical skillset
• Demonstrates above-average accuracy and performance in current role
• Self-motivated with an ability to effectively manage multiple priorities and meet tight deadlines
• Excellent written and verbal communication skills
• Highly organized and adaptable to a dynamic fast-paced and changing environment
• Knowledge of GRS products services and plan types is preferred
• Ability to negotiate and resolve issues in a positive professional and collaborative manner
• Strong interpersonal skills; must be a team player
• Proven reliability accountability and a results-oriented approach

Reliability Status Security Clearance this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life.

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The base salary for this position is between $41200 - $55700 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus commission etc). If you are selected to move forward in our recruitment process your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

Wereunited by a shared purpose: to improve the financialphysicaland mental well-beingof Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

Werelooking for people who live our values everyday: we step up we do the right thing and we deliver for our customerscommunitiesand each you someone who always strives to do the right thing who steps up for themselves and others and who delivers with impact Then we want to hear from you!

What we offer:

Were committed to supporting our employees through every stage of their career. Heres what you can expect as a full-time or part-time permanent team member:

• Career Development: Opportunities for career advancement access to industry-leading learning programs and up to$2000 annuallytowardseducation reimbursement.

• Health & Wellness:Flexible health and dental benefitsplus a $5000 mental health benefit to support your well-being.

• Time Off:In addition to regular vacation andpersonal dayswe support communityinvolvement with avolunteer day.

• Financial Security:Company-matching pension planshare ownership program andadditionalinvestment options.

• Rewards and Recognition:Employee recognition programs service milestone celebrations employee discounts and more!
• Emphasis onCommunity:We provide aworkplace whereemployeesfeel connected and supported throughEmployee Resource Groups (ERGs)mentorshipprogramssocialclubsandevents.

Learn moreaboutCanada Life.

Werecommitted to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact. All information provided will be handledin accordance withapplicable laws and Canada Life policies.

Canada Lifewould like to thank all applicants however only those who qualify for an interview will be contacted.

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