Service Advisor 8517 Surrey

Know cars. Know customers. Know how to maximise an opportunity.

Motor Trade Service Advisor

Customer service. Automotive expertise. Commercial opportunity.

Location: Cranleigh area Surrey
Salary: OTE
Hours: Monday to Friday 8:20am5:40pm
Business: Independent Specialist Garage

Are you an experienced Service Advisor looking for a role where you can genuinely make a difference

We are recruiting on behalf of an established independent specialist garage in the Cranleigh area for a confident customer-focused Service Advisor to join their team.

This is a varied role combining customer service workshop coordination and sales. You will be the main point of contact for customers managing their journey from initial booking through to vehicle collection while identifying opportunities to maximise workshop sales.

The Role

You will be responsible for:

• Managing service bookings and maintaining an efficient workshop diary.
• Welcoming customers and providing a friendly professional service.
• Keeping customers updated throughout their vehicles visit.
• Preparing accurate estimates and ensuring job cards contain the correct information.
• Reviewing VHCs and confidently discussing additional work with customers.
• Maximising opportunities for additional work including warranties servicing detailing and other services.
• Liaising closely with the Workshop Manager Parts Department technicians drivers and detailers.
• Managing loan car bookings collections and deliveries.
• Processing warranty claims and relevant invoicing.
• Maintaining accurate customer records and ensuring GDPR procedures are followed.
• Supporting customer retention through service reminders and review requests.
• Identifying opportunities to attract new customers.

The Person

We are looking for someone with previous Service Advisor experience ideally within a dealership independent garage or specialist workshop.

You will be:

• Confident and personable with customers.
• Highly organised and able to manage a busy diary.
• Commercially aware and comfortable with upselling.
• A strong communicator with good automotive knowledge.
• Proactive reliable and able to work well under pressure.
• Customer-focused with a genuine desire to provide an excellent experience.

The Package

• OTE
• Monday to Friday 8:20am5:40pm
• Independent specialist automotive business
• Varied customer-facing role with genuine responsibility
• Opportunity to increase earnings through strong service performance

Interested

If youre an experienced Service Advisor who enjoys working with customers understands the automotive service environment and knows how to maximise genuine opportunities wed love to hear from you.

Apply now for a confidential conversation about the role.

Other Opportunities & Referral Scheme

If this role isnt quite right but youre looking for something else in the automotive sector please get in touch at ASI Automotive Recruitment were committed to finding the right opportunity for you. We also offer a 75 voucher referral reward if you recommend a candidate who we successfully place.

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