Senior Technical Solutions Manager

As Reddit continues to scale its advertising business were looking for a Senior Technical Solutions Manager based in London to help drive the success of Reddit Ads across the region.

This is a senior individual contributor role that works across the Reddit Ads product portfolio with particular expertise in app advertising technologies. Youll act as a trusted technical advisor to advertisers agencies partners Sales Product Engineering and regional go-to-market teams.

Youll lead complex investigations across campaign creation delivery measurement reporting APIs integrations funding account access and third-party reporting. Youll also translate recurring technical issues and customer feedback into product improvements scalable guidance and more effective operating processes.

This role is expected to work from the London office 12 days per week.

• Lead complex technical investigations: Diagnose and resolve ambiguous advertiser and partner issues across Ads Manager campaign creation targeting ad experiences delivery pacing auctions reporting measurement Business Manager asset sharing funding instruments credit lines account access APIs integrations MMP and SKAN workflows validation requests and third-party reporting discrepancies.
  
  
• Advise customers and partners: Act as a trusted technical advisor translating business objectives into practical recommendations across implementation measurement troubleshooting and platform usage.
  
  
• Manage escalations end to end: Triage urgent and revenue-impacting issues coordinate the appropriate Product and Engineering stakeholders maintain clear communication and drive resolution against agreed service expectations.
  
  
• Apply structured technical analysis: Use logs data APIs event payloads developer tools documentation and reproducible test cases to isolate root causes and distinguish between configuration issues integration failures measurement discrepancies and product defects.
  
  
• Influence product and engineering priorities: Identify recurring technical issues regional friction points and operational gaps. Turn findings into clear business narratives evidence-based recommendations and actionable roadmap feedback.
  
  
• Support product quality and launches: Partner with Product and Engineering to test new features validate advertiser workflows identify risks before launch and improve technical readiness.
  
  
• Create scalable solutions: Convert recurring issues into runbooks documentation enablement tooling and automation that reduce repeat investigations and improve the customer experience.
  
  
• Improve AI-assisted support workflows: Help manage and refine AI-enabled support flows ensuring that outputs are accurate well governed and aligned with Reddit Ads processes.
  
  
• Build structure in a growing function: Identify support gaps establish repeatable processes strengthen relationships across teams and help shape how EMEA Technical Solutions operates.
  
  
• Represent EMEA Technical Solutions: Share regional customer impact and technical insights with global Technical Solutions Sales Product Engineering and go-to-market leadership.
  
  
• Participate in on-call support: Join a senior rotation supporting critical revenue-blocking platform issues.
  
  

• 7 years of experience in technical solutions solutions engineering ad technology digital advertising measurement integrations or a related customer-facing technical role.
  
  
• Deep understanding of digital advertising ecosystems including campaign setup targeting delivery pacing bidding or auction dynamics reporting attribution measurement and advertiser troubleshooting.
  
  
• Strong expertise in mobile app advertising including app event instrumentation SDK and MMP configuration attribution flows SKAN and app campaign diagnostics.
  
  
• Hands-on experience with REST APIs and technical integrations including reading API documentation testing endpoints analysing request and response payloads and troubleshooting authentication and permission issues.
  
  
• Experience using logs data analysis developer tools and reproducible test cases to investigate technical issues.
  
  
• Working knowledge of web technologies and digital protocols including JavaScript HTML CSS APIs feeds and XML.
  
  
• Ability to prioritise customer impact revenue risk urgency and scalable solutions in ambiguous situations.
  
  
• Excellent written and verbal communication skills with the ability to explain complex technical issues to both technical and non-technical audiences.
  
  
• Experience partnering effectively with Sales Product Engineering Support and external technology providers.
  
  
• Demonstrated ability to operate independently lead through influence and create structure in a developing function.
• BA/BS Degree

• Global Benefit programs that fit your lifestyle from workspace to professional development to caregiving support
• Family Planning Support
• Gender-Affirming Care
• Mental Health & Coaching Benefits
• Group Personal Pension Scheme with Employer match
• Private Medical and Dental Scheme
• Income Replacement Programs
• Bike to Work scheme
• Flexible Vacation & Paid Volunteer Time Off
• Generous Paid Parental Leave

In select roles and locations the interviews will be recorded transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording transcription and summarization prior to any scheduled interviews.

During the interview we will collect the following categories of personal information: Identifiers Professional and Employment-Related Information Sensory Information (audio/video recording) and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role as applicable. We will not sell your personal information or disclose it to any third party for their marketing purposes. We will delete any recording of your interview promptly after making a hiring decision. For more information about how we will handle your personal information including our retention of it please refer to our Candidate Privacy Policy for Potential Employees and Contractors.

Reddit is proud to be an equal opportunity employer and is committed to building a workforce representative of the diverse communities we serve. Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If due to a disability you need an accommodation during the interview process please let your recruiter know.