Senior Systems Analyst
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Job Summary
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Senior Systems Analyst
Join a team wherePurposeis at the heart of everything we doAmbitiondrives us to be the best we can be Respectshapes our culture and Trustbuilds our foundation.
Were not just hiring were inviting you tobuild the futurewith us. If youre curious driven and ready to leave your mark this is your invitation to make your next move.
Contract: 6-month fixed-term contract
Working hours: 35 hours per week (full time)
Locations: London Coventry Manchester or Edinburgh
Salary London: Circa 60000 pro rata depending on skills and experience
Salary Other locations: Circa 53000 pro rata depending on skills and experience
Reporting to: Digital Product Manager (Casework Support Tools) Information Technology
By joining our team youll enjoy the best of both worlds hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.
About Us:
The Financial Ombudsman Service is an independent not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers or small businesses and their financial service providers.
The Business Applications Team play an important role developing and supporting our business applications enabling us to deliver services to customers and colleagues.
The Senior Systems Analysts are directly responsible for a number of our core casework-facing business applications which requires working collaboratively with the wider Business Applications Team.
As a senior member of the team youll provide specialist in-depth direction on the development and maintenance of our Casework Support Tools (in Microsoft Power Platform).
The role will help develop and promote improved Casework Support Tools and associated templates across the organisation. This work crosses the whole organisation working with subject-matter experts within casework and operational support the wider IT department knowledge teams and communities and other enabling functions.
Youll deputise for the Digital Product Manager (Casework Support Tools) in their absence and assist them with project workload including leading on delegated work items and projects. Using your experience youll coach and mentor the Systems Analysts to ensure that their delivery and support is of high quality.
Youll have an expert technical knowledge of Microsoft Power Platform (specifically Power Apps and Power Automate) that the organisation uses to create and maintain these tools. You will also have some knowledge of underlying database platforms such as SQL or Dataverse.
What Youll Do:
- Leading the design development and continuous improvement of complex casework support tools and document templates translating business requirements into effective technical solutions that help caseworkers deliver fair consistent and efficient outcomes for customers
- Driving innovation and automation across the organisation working closely with stakeholders to identify opportunities for process improvement streamline workflows and maximise the value of digital tools and systems.
- Providing technical leadership and team support coaching and mentoring Systems Analysts overseeing delivery quality and acting as a subject matter expert in tool authoring rule design and release management.
- Building strong relationships across the business and with external partners collaborating with IT teams senior stakeholders and software providers to ensure tools templates and enhancements are delivered on time to a high standard and aligned with organisational priorities.
To be considered for this role youll need to show us that youve got the skills and capabilities. Youll have to meet the following minimum criteria:
Minimum Criteria
- Demonstrable experience in low-code app building (including being certified or trained on relevant software such as Microsoft Power Platform specifically Power Apps and Power Automate) and template authoring possessing excellent technical skills and is seen as an expert in both rule authoring and template authoring
- Advanced understanding of supporting software particularly Microsoft Word Excel and Visio understanding the integration between different systems and having a passion for technology solutions
- a logical and analytical thought process including the ability to breakdown highly complex logic and processes into their simple component parts forming a coherent set of logic or template rules
- great communication and being able to work effectively with a range of different stakeholders including engaging closely with the stakeholders being able to explain highly-technical concepts and processes in laypersons terms and facilitating the working towards group objectives from a team departmental and wider Service perspective
- An ability to pay close attention to detail always seeking to achieve the highest standards possible including ensuring a high standard of customer service by managing Service Level Agreements and analysing tool and template metrics
- Good self-management skills being able to effectively manage your time and workloads and that of others
Why Youll Love Working With Us:
We are a values led organisation. Our values define our culture influence our decisions and underpin our vision and strategy. They set out how we play our PART through Purpose Ambition Respect and Trust. You can learn more about our values here: Work your way remote hybrid or in-office We also offer an attractive competitive salary and flexible benefits to suit our people. Heres a list of some of the many benefits and perks you can get for working with us: Lets Make This Easy. Please upload a copy of your CV by the 14th of October 2026 Due to high application numbers this advert may end earlier than the date specified so please dont delay and apply now! A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process. We are proud to be a Disability Confident Leader and under the scheme will progress a fair and proportionate number of disabled applicants who meet the minimum criteria to interview. Interviews may be conducted via video telephone or a panel Interview with some vacancies requiring an online assessment to measure the minimum criteria The Financial Ombudsman is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more miss out be part of the journey and take advantage of this opportunity. Authenticity of applications We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools your application may be withdrawn from consideration. How we use AI in our recruitment process. We use HiredScore an AI supported recruitment tool to help our Talent Acquisition team and hiring managers review applications in a structured and consistent way. HiredScore supports the process; people remain responsible for all recruitment decisions. For more information on how this works please refer to the FAQs document here
Required Experience:
Senior IC
About Company
The Financial Ombudsman Service is a free, fair and easy-to-use service that settles complaints between consumers and businesses that provide financial services.
