Senior Manager Engineering Hardware

Toshiba Global Commerce Solutions (TGCS) is seeking an experienced and strategic Senior Manager Hardware Development Operations to lead a multidisciplinary engineering organization responsible for the development delivery and continuous improvement of industry-leading retail hardware solutions.

Reporting directly to the Vice President of Hardware Development this highly visible leadership role oversees a team of approximately 24 professionals including a first-line manager across multiple engineering and operational disciplines. The successful candidate will provide strategic technology leadership operational excellence customer solution execution and organizational development while driving innovation through ownership of the Hardware Front-End Architecture and Design organization.

Areas of Expertise & Qualifications

Required Qualifications

• Bachelors degree in Engineering or related technical discipline.
• 10 years of experience in hardware product development.
• 7 years of leadership experience managing technical teams.
• Experience leading managers and multifunction engineering organizations.
• Strong background in hardware architecture product development and engineering operations.
• Proven success leading large cross-functional initiatives and organizational transformation efforts.
• Experience collaborating with and presenting to executive leadership.
• Experience effectively utilizing AI-enabled tools to improve engineering productivity quality documentation decision making and operational efficiency.

Preferred Qualifications

• Retail technology or Point-of-Sale (POS) industry experience.
• Experience with hardware architecture and platform strategy.
• Knowledge of Human Factors Engineering and Industrial Design principles.
• Experience with engineering quality systems and governance processes.
• Experience managing customer-specific hardware solutions and customization programs.
• Strong background in operational excellence and business process improvement.
• Demonstrated ability to encourage the practical and responsible use of AI tools within an engineering organization to improve productivity collaboration and overall team effectiveness.

Organizational Leadership

• Lead and develop a multidisciplinary Hardware Development Operations organization including approximately 24 professionals and first-line leadership.
• Provide leadership across the following functional areas:
  • Hardware Development Operations
  • Quality Assurance
  • Technical Publications
  • Oracle Business Process Engineering
  • Human Factors Engineering
  • Industrial Design
  • Incident Management
  • Laboratory Operations
• Develop organizational capabilities through workforce planning talent development succession planning coaching and performance management.
• Foster a collaborative innovative and high-performing engineering culture.

Hardware Architecture & Product Strategy

• Lead the Hardware Front-End Engineering organization responsible for:
  • Product architecture development
  • Technology strategy and evaluation
  • Platform planning
  • Concept development
  • Early-stage product design
  • Feasibility analysis
  • Innovation initiatives
• Partner with Product Management and Hardware Development leadership to define future hardware platforms and technology roadmaps.
• Drive strategic engineering decisions that align technology investments with business objectives.

Customer Solutions & RPQ Leadership

• Own the end-to-end Request for Price Quotation (RPQ) process supporting customer-specific hardware solutions.
• Lead:
  • Technical solution development
  • Engineering feasibility assessments
  • Resource planning
  • Cost estimation
  • Design governance
  • Product release execution
  • Cross-functional coordination
• Ensure timely execution of customer commitments while maintaining quality schedule and profitability objectives.

Operational Excellence

• Drive continuous improvement across hardware development processes through:
  • Engineering quality initiatives
  • Incident management and Root Cause Analysis (RCA)
  • Oracle business process optimization
  • Development lifecycle improvements
  • Metrics and KPI management
  • Process automation including the effective use of AI-enabled tools to improve engineering efficiency quality and turnaround time.
• Champion data-driven decision making and operational excellence across the engineering organization.

Engineering Infrastructure

• Provide ownership and governance of Hardware Development laboratories and engineering assets.
• Ensure engineering teams have the tools facilities technologies and capabilities required to successfully execute product development programs.
• Maintain engineering environments that support innovation quality and efficient product delivery.

Core Competencies

• Executive Leadership
• Engineering Operations Management
• Hardware Product Development
• Product Architecture & Platform Strategy
• Organizational Leadership & Talent Development
• Cross-Functional Collaboration
• Customer Solution Development
• Operational Excellence
• Engineering Quality & Governance
• Incident Management & Root Cause Analysis
• Strategic Planning
• AI-Enabled Engineering Productivity
• Business Process Optimization
• Laboratory & Engineering Infrastructure Management

ABOUT THE COMPANY

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park NC providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowes Foods earned fuel rewards at Kroger or just paid for purchases at retailers such as Walmart Michaels Carrefour The Gap Calvin Klein Boots Cencosud BJs or Costco These are just a few examples of our in-store solutions and impressive customer base that made us the worlds installed market share leader.

The nature of retail is changing quickly so if you share our Together Commerce vision of a seamless two-way participatory shopping experience lets get together to drive the new economy.

Toshiba Global Commerce Solutions Inc. offers a competitive salary and generous benefits package including the following:

Group health coverage (medical dental & vision)
Employee Assistance Programs
Pre-tax spending accounts
401(k) plan (with company match)
Company provided life insurance
Pet Insurance
Employee discounts
Generous paid holiday schedule paid vacation & sick/personal days

EEO

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age ancestry color religious creed disability marital status medical condition genetic information military or veteran status national origin race sex gender gender identity gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email to request an accommodation.

DIVERSITY EQUITY & INCLUSION

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore were committed to Diversity Equity and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach Foster Belonging Unleash Opportunity Diverse Cultural Engagement and Culture of Transparency). Were passionate about our customers in the retail industry and becoming a more responsible company as we help create a brighter future.

EQUAL OPPORTUNITY EMPLOYER/PROTECTED VETERANS/INDIVIDUALS WITH DISABILITIES

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)