Senior Infrastructure Consultant

Role Overview:

We are seeking a Senior Infrastructure Consultant to provide senior-level consultancy operational support and technical leadership across complex customer environments. The role will span on-premises hybrid and cloud technologies including Exchange Microsoft 365 Azure Windows Server Citrix virtualisation backup networking monitoring and security. The successful candidate will act as a senior technical escalation point lead technical discovery and solution delivery maintain high-quality documentation and drive service reliability and continuous improvement. Due to the nature of the customer environments supported candidates must be eligible to obtain UK Security Check (SC) clearance.

• Provide senior consultancy and infrastructure support across multiple managed service customers and technologies.
• Act as a technical escalation point for Microsoft Exchange Exchange Online Citrix Windows Server identity virtualisation networking backup monitoring and cloud-related incidents and service requests.
• Support administer troubleshoot and improve Microsoft Exchange Server hybrid Exchange Exchange Online migrations mail flow security availability and disaster recovery.
• Support and optimise Citrix environments including Virtual Apps and Desktops StoreFront Delivery Controllers Citrix Gateway or ADC profile management application delivery and associated infrastructure.
• Work with customers and internal teams to gather requirements complete technical discovery produce solution designs implement changes and deliver service improvements.
• Support hybrid and on-premises environments including VMware Hyper-V Windows Server Active Directory DNS DHCP Microsoft 365 Azure backup storage and network services.
• Plan and deliver infrastructure upgrades migrations patching lifecycle activities resilience improvements and remediation work with appropriate testing and rollback arrangements.
• Maintain technical designs operational documentation runbooks support procedures asset information and knowledge articles.
• Operate within structured ITIL and ISO 20000 service management processes including incident problem change request and configuration management.
• Mentor engineers share knowledge and provide clear customer-facing updates on incidents changes risks recommendations and delivery progress.
• Follow customer security requirements and support work in environments requiring UK Security Check clearance.

Qualifications :

• 7 years experience in enterprise infrastructure consultancy engineering managed services or technical operations.
• Strong hands-on knowledge of Microsoft Exchange Server and Exchange Online including hybrid configuration migrations mail flow security high availability and troubleshooting.
• Strong hands-on knowledge of Citrix technologies in enterprise environments ideally including Citrix Virtual Apps and Desktops StoreFront Delivery Controllers Citrix Gateway or ADC and profile management.
• Broad experience supporting on-premises and hybrid infrastructure including Windows Server Active Directory Group Policy DNS DHCP VMware or Hyper-V storage backup and networking.
• Practical experience with Microsoft 365 and Azure services with the ability to support integration between cloud and on-premises platforms.
• Proven ability to analyse and resolve complex issues across messaging end-user computing identity server virtualisation networking monitoring and security domains.
• Experience leading technical discovery producing designs and implementation plans assessing risks and dependencies and delivering controlled infrastructure changes.
• Strong understanding of ITIL practices and experience working within a controlled managed service or enterprise environment.
• Strong customer-facing communication stakeholder management technical documentation and knowledge-transfer skills.
• Ability to work independently prioritise competing demands manage escalations and support multiple customer environments concurrently.
• Mandatory: Eligible to obtain and maintain UK Security Check (SC) clearance. Appointment and assignment to relevant customer work may be subject to successful vetting.
• Relevant Microsoft Citrix VMware ITIL security or cloud certifications are desirable.

Technical Skills

• Microsoft Exchange Server and Exchange Online: architecture administration cumulative updates hybrid configuration mail flow connectors transport rules certificates public folders high availability backup recovery migrations and troubleshooting.
• Citrix Virtual Apps and Desktops: Delivery Controllers StoreFront Machine Creation Services or Provisioning Services Citrix Gateway or ADC policies profiles image management application publishing monitoring and troubleshooting.
• Windows Server administration Active Directory Group Policy DNS DHCP file and print services patching clustering certificate services and PowerShell.
• Microsoft 365 services including Exchange Online Entra ID identity synchronisation conditional access multifactor authentication role-based access control and security and compliance features.
• Microsoft Azure infrastructure including virtual machines storage virtual networks network security groups VPN connectivity monitoring backup recovery and security controls.
• Virtualisation and data-centre technologies including VMware vSphere or Hyper-V server hardware storage backup and recovery disaster recovery and capacity management.
• Enterprise networking fundamentals including TCP/IP routing VLANs load balancing firewalls proxies VPNs DNS and troubleshooting connectivity across hybrid environments.
• Automation scripting monitoring and logging using PowerShell and tools such as Azure Monitor Citrix Director Splunk Opsview New Relic or equivalent platforms.
• Security-focused infrastructure operations including vulnerability remediation privileged access hardening certificate management backup validation audit evidence and operational risk management.

Additional Information :

Why Version 1 

At Version 1 we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing professional growth and financial stability. 

• Share in our success with our Quarterly Performance-Related Profit Share Scheme where employees collectively benefit from a share of our companys profits 
• Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme 
• Flexible/remote working Version 1 is tremendously understanding of life events and peoples individual circumstances and offer flexibility to help achieve a healthy work life balance 
• Financial Wellbeing initiatives including; Pension Private Healthcare Cover Life Assurance Financial advice and an Employee Discount scheme 
• Employee Wellbeing schemes including Gym Discounts Bike to Work Fitness classes Mindfulness Workshops Employee Assistance Programme and much more. Generous holiday allowance enhanced maternity/paternity leave marriage/civil partnership leave and special leave policies 
• Educational assistance incentivised certifications and accreditations including AWS Microsoft Oracle and Red Hat 
• Reward schemes including Version 1s Annual Excellence Awards & Call-Out platform. 
• Environment Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity inclusion and belonging schemes. 

And many more exciting benefits drop us a note to find out more.   

Version 1 is an equal opportunities employer. 

We are committed to building a diverse inclusive and respectful workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds identities and lived experiences and we value the different perspectives people bring including those shaped by disability and neurodiversity. 

We want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process please contact your recruiter at Version 1. We will consider all requests carefully respectfully and confidentially. 

Video links:  Work :

No

Employment Type :

Full-time