Senior Customer Success Manager

At Fyxer were not building a traditional Customer Success team - were building a high-leverage commercial motion that turns relationships into revenue and support into strategic partnership. Our CSMs dont just react - they lead.

This is a hands-on role for a commercially-minded operator who thrives in ambiguity and is excited to build from zero. Youll work with our largest and most complex customers - and the ones with the most potential - to drive renewals find expansion opportunities and turn usage into value and value into growth.

Were looking for someone who was an Account Manager in a past life - someone who understands how to sell through success multithread across an org and turn commercial goals into long-term partnerships.

• This role is hybrid in our London office (remote work is not available)

• Salary: 70000 - 90000 year bonus equity benefits

• Violaine Yziquel our CCO is the hiring manager

Youll be at the frontline of our Customer Success motion - helping define it while actively delivering results. We dont yet have all the tooling playbooks or workflows in place - youll help build them while making sure our biggest customers are supported engaged and growing.

Success means:

• Renewals are a no-brainer because value is clear and relationships are deep

• Expansions happen regularly because opportunities are spotted and acted on

• Customers lean on us as strategic partners - not just vendors.

• Own a portfolio of high-potential high-complexity enterprise accounts

• Drive the full renewal cycle

• Multithread across stakeholders to ensure broad embedded relationships

• Surface commercial opportunities through value-based conversations

• Develop scalable repeatable playbooks for success renewal and expansion

• Help shape our tooling and GTM tech stack - helping choose implement and evolve the right systems to support success at scale

• Define and refine KPIs and dashboards that help us track what matters most for our customers

• Translate customer insights into product feedback and roadmap influence

• Collaborate closely with Sales on account planning and pre-to-post handoffs

• Bring a commercial lens to everything - always thinking about how success drives revenue

• 8 years in Customer Success or Account Management with a clear track record of owning revenue (renewals expansion)

• Enterprise experience - youve navigated complex orgs long sales cycles and strategic conversations

• Commercially driven - youre not afraid to talk numbers push for value and ask for the upsell

• Builder mindset - youre energized by ambiguity and excited to help define a motion from scratch

• Excellent communicator - confident leading executive conversations translating technical concepts and managing internal stakeholders.

• Tooling savvy - you know your way around modern GTM tools and can help us choose and implement what works best

• Startup-ready - fast flexible and energized by change

1. Submit your CV (no need for a cover letter)

2. Well review it

3. An initial call with someone from the hiring team to review your experience and motivation for joining (30 mins)

4. Customer case study with a panel (45 minutes)

5. Meet more of the team (30 minutes)

• The Trajectory: We grew from $1M to $30M ARR with a team of just 32.

• The Evidence: Ranked 7th in Andreessen Horowitzs list of top AI apps. Every other company in that top 10 is valued at $10B. We are the outlier.

• The Culture of Agency: We hire exceptional people give them total ownership and get out of their way.

• Zero Bureaucracy: No slow-motion decision-making. No alignment meetings for the sake of it.

This culture is intense; it requires focus and discipline. So well do everything we can to remove distraction support your wellbeing and reward your impact

#LI-FYX

Required Experience:

Senior IC